Last reply by 12-29-2021 Unsolved
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Driver suggested by support does not match my video card.

Hi Community,

I just received my splendid XPS 9710 with the "490-BGUF : NVIDIA(R) GeForce RTX(TM) 3060 6GB GDDR6 [70W]" video card. I now open the SupportAssist or online Support Driver update and I get a "NVIDIA GeForce RTX 3050/3056 Graphics Driver" urgent update to be applied. I don't have an RTX 3050/3056 on my laptop. Wondering why I get such recommendation?
Current driver installed is:

Version: 497.09 WHQL
Release Date: 2021.12.1
Operating System: Windows 10 64-bit, Windows 11
Language: English (US)
File Size: 830.51 MB

I found this driver on NVidia website matching the "RTX 3060 Laptop". I could have install the studio driver as well depending on what I do recently. How can I prevent from receiving 3050/3056 update recommendations?


Replies (5)
2 Bronze
2 Bronze

This happens to me as well. The update ends up failing, presumably because it’s the wrong driver. Hopefully Dell will address this.


Yeah, its a bit what I want.....Dell to address this

2 Bronze
2 Bronze

Same issue here. 

2 Bronze
2 Bronze

I have same problem.  It appears Dell has removed the driver from the download site but SupportAssist and Command Update both still think it is a required download.  Is there a way to remove it?  It does fail if attempt to install it is made, but it stays in the queue.


Click here to download the driver.

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