steefd
2 Bronze

Intel Management Engine Components install fails

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I'm trying to install the latest Intel Management Engine components on my XPS15.

Downloaded the latest installer from the Dell site

(Chipset_Driver_DJT82_WN32_1932.12.0.1298_A04.EXE)

 

However when running the installer it always fails with the following error:

The installation source for this product is not available. Verify the source exists and that you can access it.

 

Any ideas on how to fix this?

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steefd
2 Bronze

Re: Intel Management Engine Components install fails

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kama_juin
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Re: Intel Management Engine Components install fails

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Try downloading it from dell update app. Also, update the BIOS to the latest and restart the system while the AC adapter is connected to the laptop. In my case, the BIOS and the Intel Management Engine installed when the laptop was restarted when it was connected to the AC adapter for charging.

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steefd
2 Bronze

Re: Intel Management Engine Components install fails

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SupportAssistant flagged 2 updates: 

- Intel Management Engine Components

- BIOS

 

The latest BIOS update was installed just fine. But the Intel update failed.

I tried downloading the package directly from the Dell site, but it doesn't install either.

Now when I look at the Installed programs, the Intel Management Engine Components are no longer listed.

(althought the install directoty is still there).

 

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steefd
2 Bronze

Re: Intel Management Engine Components install fails

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Tried again today, but same result.

 

IntelME.log file mentions near the end:

2020:01:18 10:01:18:453: Windows 10 or above detected
2020:01:18 10:01:18:453: Installing 'ME_VCRedistx64.msi'
2020:01:18 10:01:18:454: Properties 'REBOOT=ReallySuppress IIF_ISWIN10ORLATER=1 ADDLOCAL=VCRedistx64'
2020:01:18 10:01:18:454: Setting MSI log file to 'IntelME_MSI.log'. Verbosity level is 4096
2020:01:18 10:01:19:953: Caching MSI
2020:01:18 10:01:19:954: Copying to cache
2020:01:18 10:01:19:955: Adding to source list
2020:01:18 10:01:19:964: Return code: 0
2020:01:18 10:01:19:965: Windows 10 or above detected
2020:01:18 10:01:19:965: Installing 'ME_App_x64.msi'
2020:01:18 10:01:19:965: Properties 'PRODUCTFOLDER32="C:\Program Files (x86)\Intel\Intel(R) Management Engine Components" REBOOT=ReallySuppress IIF_ISWIN10ORLATER=1 ADDLOCAL=LMSFeature,WMIFeature,DALFeature'
2020:01:18 10:01:19:965: Setting MSI log file to 'IntelME_MSI.log'. Verbosity level is 4096
2020:01:18 10:01:20:111: Return code: 1612
2020:01:18 10:01:20:112: W Aborting install

 

So it seems it has a problem installing "ME_App_x64.msi".

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steefd
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Re: Intel Management Engine Components install fails

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In the IntelME_MSI.log the following is mentioned:

 

MSI (s) (28:B0) [10:01:20:102]: Note: 1: 2203 2: C:\WINDOWS\TEMP\IIF2D48.tmp\ME_App_x64.msi 3: -2147287037
MSI (s) (28:B0) [10:01:20:102]: SOURCEMGMT: Source is invalid due to missing/inaccessible package.
MSI (s) (28:B0) [10:01:20:102]: Note: 1: 1706 2: -2147483647 3: ME_App_x64.msi
MSI (s) (28:B0) [10:01:20:102]: SOURCEMGMT: Processing net source list.
MSI (s) (28:B0) [10:01:20:102]: SOURCEMGMT: Trying source C:\ProgramData\Intel\Package Cache\{1CEAC85D-2590-4760-800F-8DE5E91F3700}\ME_App_x64.msi\.
MSI (s) (28:B0) [10:01:20:102]: Note: 1: 2203 2: C:\ProgramData\Intel\Package Cache\{1CEAC85D-2590-4760-800F-8DE5E91F3700}\ME_App_x64.msi\ME_App_x64.msi 3: -2147287037
MSI (s) (28:B0) [10:01:20:102]: SOURCEMGMT: Source is invalid due to missing/inaccessible package.
MSI (s) (28:B0) [10:01:20:102]: Note: 1: 1706 2: -2147483647 3: ME_App_x64.msi
MSI (s) (28:B0) [10:01:20:102]: SOURCEMGMT: Processing media source list.
MSI (s) (28:B0) [10:01:20:103]: Note: 1: 2203 2: 3: -2147287037
MSI (s) (28:B0) [10:01:20:103]: SOURCEMGMT: Source is invalid due to missing/inaccessible package.

 

(Had to split the message in two to be able to post)

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steefd
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Re: Intel Management Engine Components install fails

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