Storm800
1 Copper

Re: Intel UHD Graphics 630 Driver failed to update.

Good to know that I am not alone in this. Just got the 2018 9570 and fails to update. I hope they solve the issue soon

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ennekappa
1 Copper

Re: Intel UHD Graphics 630 Driver failed to update.

Same problem here

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kiyo7447
1 Copper

Re: Intel UHD Graphics 630 Driver failed to update.

I am troubled with the same problem.

Driver:INtel UHD Graphics 630 P630

Version:23.20.16.5037

I attempted to download and install a new driver from DELL's support, but that failed.

https://downloadcenter.intel.com/product/126790/Intel-UHD-Graphics-630

Version:24.20.100.6229

I am in trouble because there is no workaround.

 

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Mawanda
1 Copper

Re: Intel UHD Graphics 630 Driver failed to update.

Hi there.
I've just been supported by Dell in solving this problem and I want to share with you all the steps I've seen they have done.

My icons are in Italian, so I'm not sure of the translations. Sorry.

1) Go to Computer, right click somewhere over the white spaces, click Properties.

2) Click on Advanced Computer Settings -> Hardware -> Installation device settings -> set to "No"

3) Go to this site and download the utility; then install it.

4) After that, with the utility above, uninstall the Intel drivers.

5) Let the PC finish the job, then reboot it.

6) When rebooted, go to Dell SupportAssist and install all the present drivers. This time all should go fine.

7) Remember to revert step 2).

 

I hope this will solve also your problems! 

 

dippie
1 Copper

Re: Intel UHD Graphics 630 Driver failed to update.

I can confirm this works. Just did this on my XPS 9570.

RLBur
1 Copper

Re: Intel UHD Graphics 630 Driver failed to update.

Here is another solution that worked for me, I copied this from another forum member......…

"The easiest way to update the Intel UHD Graphics 630 driver is to download the install package from Dell, for your specific model. Then launch the installer, which will prompt you to -Install- or -Extract-. Choose the -Extract- button, because -Install- will fail just like in the SupportAssist app. Put the extracted files on a drive or folder of your choice.

Then right-click the Windows button in the bottom left and go to Device Manager. Expand -Display adapters- and right-click on Intel UHD Graphics 630, and select -Update driver-. Browse to the location you extracted the driver package to, and select the -Graphics- folder. Your UHD Graphics 630 will be successfully updated.

But, you're not finished yet. Launch the Dell SupportAssist app, which will still show the update for the Intel UHD Graphics 630. Hit the -Install- button and let it download and install the driver, which it will do successfully this time, after which it will prompt you to reboot.

Highlighted
pauby
1 Copper

Re: Intel UHD Graphics 630 Driver failed to update.

Nobody seems to have tried to download it and install it manually but if you do you get this:

igxpin_2018-08-17_18-51-10.png

 

Dell needs to fix the installer. If you install the drivers manually (ie. through Device Manager as highlighted above) it works. So the drivers are not the issue. The installer is.

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Spiderkle
1 Copper

Re: Intel UHD Graphics 630 Driver failed to update.

Tried it with the standalone driver "Intel-UHD-Graphics-630-P630_MYY4X_WIN_23.20.16.5037_A01.EXE" install still fails with the error message: 
Sketch.png 

Might be a simple issue with the certificate in the driver being unsigned or just one line of text missing describing the model?

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Spiderkle
1 Copper

Re: Intel UHD Graphics 630 Driver failed to update.

That did the trick! Thanks a lot for sharing

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Fico99
1 Copper

Re: Intel UHD Graphics 630 Driver failed to update.

Works for me also! Dell SupportAssist was now able to install the Intel UHD Graphics 630 update flawlessly.

However, I still have the following error message in Reliability Monitor, every time when I reboot the XPS 15 9570:

IntelAudioService stopped working

Description
Faulting Application Path: C:\Windows\System32\cAVS\Intel(R) Audio Service\IntelAudioService.exe
Problem signature
Problem Event Name: APPCRASH
Application Name: IntelAudioService.exe
Application Version: 1.0.748.0
Application Timestamp: 5aba4bad
Fault Module Name: ControlModule.dll
Fault Module Version: 1.0.748.0
Fault Module Timestamp: 5aba4ba1
Exception Code: c0000005
Exception Offset: 0000000000011b05
OS Version: 10.0.17134.2.0.0.768.101
Locale ID: 2067
Additional Information 1: 40c8
Additional Information 2: 40c8c96080580a28306988cf137e840d
Additional Information 3: 9f86
Additional Information 4: 9f86ce36e51bcb963af0cddef935a7b3

 

 

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