Re: Intel UHD Graphics 630 Driver failed to update.

Thanks everyone for the tips on resolving the driver installation issue - they worked for me.

However, I've had similar experiences to the one noted above with errors in my event viewer every time I reboot:

1) "IntelAudioService stopped working" error message appears in my event viewer every time I reboot

2) Session "RtcPalVideoEtwSession" failed to start with the following error: 0xC0000022"

3) Session "Cloud Files Diagnostic Event Listener" failed to start with the following error: 0xC0000022"

4) Session "Circular Kernel Context Logger" stopped due to the following error: 0xC0000188

5) The Bluetooth driver expected an HCI event with a certain size but did not receive it.

6) The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.

None of these reboots were forced or otherwise unexpected. Not sure why these errors appear repeatedly...

Scarmelo
1 Copper

Re: Intel UHD Graphics 630 Driver failed to update.

Thanks installation successfully

 

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DavoFaulkner
1 Copper

Re: Intel UHD Graphics 630 Driver failed to update.


@Mawanda wrote:

Hi there.
I've just been supported by Dell in solving this problem and I want to share with you all the steps I've seen they have done.

My icons are in Italian, so I'm not sure of the translations. Sorry.

1) Go to Computer, right click somewhere over the white spaces, click Properties.

2) Click on Advanced Computer Settings -> Hardware -> Installation device settings -> set to "No"

3) Go to this site and download the utility; then install it.

4) After that, with the utility above, uninstall the Intel drivers.

5) Let the PC finish the job, then reboot it.

6) When rebooted, go to Dell SupportAssist and install all the present drivers. This time all should go fine.

7) Remember to revert step 2).

 

I hope this will solve also your problems! 

 



Had the same issue with my Precision 5530.

Wasn't having any problems, but it was annoying.

Mawanda's fix (above) worked perfectly.

Thanks!

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Miguenio
1 Copper

Re: Intel UHD Graphics 630 Driver failed to update.

After installing this version, the Graphics Control Panel is not working anymore.

Help.

Maxcanta
1 Copper

Re: Intel UHD Graphics 630 Driver failed to update.


@Miguenio wrote:

After installing this version, the Graphics Control Panel is not working anymore.

Help.


Same thing here, no control panel working  (G5 5587)

Fico99
1 Copper

Re: Intel UHD Graphics 630 Driver failed to update.


@DellXPSOwner891 wrote:

Thanks everyone for the tips on resolving the driver installation issue - they worked for me.

However, I've had similar experiences to the one noted above with errors in my event viewer every time I reboot:

1) "IntelAudioService stopped working" error message appears in my event viewer every time I reboot

2) Session "RtcPalVideoEtwSession" failed to start with the following error: 0xC0000022"

3) Session "Cloud Files Diagnostic Event Listener" failed to start with the following error: 0xC0000022"

4) Session "Circular Kernel Context Logger" stopped due to the following error: 0xC0000188

5) The Bluetooth driver expected an HCI event with a certain size but did not receive it.

6) The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.

None of these reboots were forced or otherwise unexpected. Not sure why these errors appear repeatedly...


I have exactly the same error messages when I reboot my XPS 15 9570.

I am considering to do a clean Windows 10 Signature Installation as soon as the new Windows 10 October 2018 Update is available using the Media Creation Tool.

I simply cannot understand why Dell is putting a Windows 10 image on this machine that is generating so many error messages in both the Event Log and the Reliability Monitor.

heyitstayj
1 Copper

Re: Intel UHD Graphics 630 Driver failed to update.

I can confirm that RLBur's suggestion worked perfectly. I tried the other suggestion, but it was too advanced for my limited knowledge and I was worried I was going to remove something important using the 3rd party program. This was an easy fix.

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SueDoeNim
1 Copper

Re: Intel UHD Graphics 630 Driver failed to update.

I for one will not bother to update the graphics drivers unless I have problems with the currently installed drivers. This is nothing new, especially where SupportAssist app is concerned: I've had numerous problems with various Dell laptops when attempting to run SupportAssist and its suite of tests. In one case, I had to manually completely remove SupportAssist and all references to SupportAssist in the Registry in order to resolve persistent problems.

I hope that, sooner or later, Dell will get serious about fixing long-standing problems with SupportAssist and its installation processes.

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JasonSuteja
1 Copper

Re: Intel UHD Graphics 630 Driver failed to update.

Hi, so have you guys found any solution? I sadly have the exact same problem :((

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Joggie_II
1 Copper

Re: Intel UHD Graphics 630 Driver failed to update.

Hi all

It seems the driver is not related to Model Dell G5 5587

The Dell representative pointed this out to me. (I have a 4K laptop)

This also applies to Nvidia driver.

Hope this helps

 

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