slogan29
1 Copper

L501X - Win 10 upgrade - Stuck at collecting details/ product key

Hi,

My XPS L501X was not working fine and it required formatting. But after it restarted, it never gave any option to repair. Now that i tried to use an .iso image of win 10 from my other laptop to bootup from usb, i was asked for product key as part of collecting details section.

Where do i get my product key?  Can Dell be able to provide me with the product key of this laptop.

There is a message that i can skip this step but the system freezes when i try to do so.

Please help me restore my laptop.

Thanks

Sai

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1 Reply
ejn63
7 Gold

Re: L501X - Win 10 upgrade - Stuck at collecting details/ product key

Remove the main battery.  It's on a sticker under there.

 

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