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2 Iron

Latest BIOS update broke my XPS 9570

I updated the Bios to the latest update and it completely broke my system. Linux and windows both unusable. 

 

I use the laptop for work. I have the most important deadline of my career tomorrow and now I have a broken piece of hardware as pc because DELL roll a broken update.

 

This company is a joke. 

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7 Replies
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5 Iridium

Re: Latest BIOS update broke my XPS 9570

Have a look at this page as you may have BIOS Recovery on your system. And if it works I strongly suggest not updating the BIOS if the system is working properly.




-Forum Member since 2016
-I do not work for Dell
-A user helping other users
-If you like an answer please click on thumbs up
-If a reply is a solution to your problem please click on Accept as Solution
Gaming on a home built with MSI B450-A Pro Max with Ryzen 7 2700X
Real work on an Inspiron 15 5575 and Latitude E5430
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2 Iron

Re: Latest BIOS update broke my XPS 9570

I already tried to roll back the Bios with the BIOS recovery to no success. The update was so broke that apparently it bricked my hard drive. 

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5 Iridium

Re: Latest BIOS update broke my XPS 9570

Usually if a BIOS goes wrong then the hard drive is not affected. But the motherboards is definitely affected (the BIOS is on the motherboard). Are you able to boot the system so that at least it gets to the Dell splash screen? If only the hard drive is affected you will see a message similar to Boot Device not detected. If the MB is bricked then you get nothing at all.




-Forum Member since 2016
-I do not work for Dell
-A user helping other users
-If you like an answer please click on thumbs up
-If a reply is a solution to your problem please click on Accept as Solution
Gaming on a home built with MSI B450-A Pro Max with Ryzen 7 2700X
Real work on an Inspiron 15 5575 and Latitude E5430
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2 Iron

Re: Latest BIOS update broke my XPS 9570

I see the Dell logo, then the system goes into diagnostic and tell me that I do not have an hard drive (which I can see as connected in the Bios menu).

 

Everything was working fine before the bios update.

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2 Bronze

Re: Latest BIOS update broke my XPS 9570

Follow @JOcean post maybe it will help you to recover

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3 Argentium

Re: Latest BIOS update broke my XPS 9570

I don't know whether it is a sureshot solution, but you could try this:

1. Download the old BIOS firmware.

2. Load it on a recovery media.

3. Boot from the media and install the old BIOS firmware.

 

I hope this helps!

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2 Iron

Re: Latest BIOS update broke my XPS 9570

First thing I tried. I think I'll need to replace my mother board since the update fried it.

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