M5540 CABA

Posting this here as it’s basically an xps15 and precision doesn’t have its own sub forum I could find?

£2.5k on a laptop and I can’t even control my own brightness? How are dell still selling laptops with out a CABC bios switch?

even more amusing were the “solutions” provided to me by support, in order:

1- wipe the laptop and reinstall windows

2- set up a service request to replace the motherboard

3- downgrade the bios to check of the switch was there

thankfully I have a small amount of tech savvy so didn’t waste days pointlessly having to rebuild my laptop. On escalation I finally got the answer that the model doesn’t have a BIOS switch and the call was closed.

rant over- anyone have any solutions? FHD model