XPS 13-9370, mouse cursor lagging and stuttering

Hello Sir,

Greetings from Dell!!

We would like to inform you that this mail is from Dell Technical Support regarding the complaint updated by you.

We want all our customers to be handled with utmost care and make them satisfied with the support we provide.

With the reference to your email, Please perform below steps for Operating system failure issue.

Please perform a hardware diagnostics to rule out the possibility of hardware fault. Please follow the link below for instructions:-
>Shut down the system.
>Press the power button and start tapping F 12 for 5-7 times.
>You will see Boot Manager Window.
>Select "Diagnostics".
>When you see message: Were colored bars displayed : Yes or No.
Select Yes or press Y from keyboard.
>Test will take 5- 7minutes to complete.
>Then message may appear : No problems have been found with the system so far. Do want to run the remaining memory test? Click yes to continue(recommended) or NO.
>You have to click on NO.
>Select OK
Select Exit.
Your system will go into windows.

step  2:- The issue is due to the Intel Rapid Storage Technology if installed, please uninstall it from control panel-> programs and features. (*skip if not installed)
                                                                           
step  3:- Right click on "windows logo" in home screen --->  A list will appear --- > select " device manager->System Devices-> Intel Management Engine Interface->Properties->Power Management and uncheck Allow the computer to turn of this device to save power (* skip if not able to find power management Tab)

step 4:- Right click on "windows logo" in home screen --->  A list will appear --- > select "command prompt with admin"--> in command prompt type "dism /online /cleanup-image /restorehealth" (without the quotes) hit enter. After completion in command prompt again type "sfc /scannow" (without the quotes) hit enter. After completion restart the system ( * this process will take more than one hour to complete as it runs a scan on all system files and repair the corrupted ones.)

step 5:- Also delete the temp files using the step below. Press and hold Windows + R button --> type %temp% --> OK --> Select all files and Delete.

step 6:- Also delete the Prefetch files using the step below. Press and hold Windows + R button --> type Prefetch --> OK --> Select all files and Delete.

Step 7:- Kindly perform Disk Clean-Up By Right Click on C:\ Drive --> Properties --> Disk Cleanup --> Tick all Boxes --> Ok.

Please feel free to reply for any further concern. 

Kindly reply with the complete details and your observations which you have noticed so that we can have it resolved at your satisfaction.

Your satisfaction is very important for us. Thank you for choosing Dell.

Thanks and Regards,