AKP1
1 Copper

My laptop doesnt shutdown

I have been having a problem with my Dell XPS 13. When i click shut down form the start menu. The laptop screen shuts down but the laptop keeps on running. I have to force shut down by pressing the power key for 10 sec. Other wise it doesnt shut down at all. I even restored my laptop to a month ago but it didnt work. Please Help.

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3 Replies
nyc10036
4 Beryllium

Re: My laptop doesnt shutdown

Maybe it is trying to update Windows.
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AKP1
1 Copper

Re: My laptop doesnt shutdown

I thought so too. But it doesnt shut down at all. Instead it heats up very high.

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nyc10036
4 Beryllium

Re: My laptop doesnt shutdown

I would run Dell Diagnostics.

F12 at bootup.

 

 

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