1 Copper

My touchpad can not be pressed (XPS1550)

Hi,

I had bought a DELL XPS1550  in 2015 in USA. And now I found that it is so hard to press down the touchpad.  I just only can press down with great strength on the edge of the pad. 

I have read some articles about this problem. It's seemed that it is a problem of battery. The battery maybe deformed. 

I think it's a big problem of dell. Dell should recall all the computers which has this problem. 

 

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2 Replies
Moderator
Moderator

Re: My touchpad can not be pressed (XPS1550)

Thank you for your message.

 

Are you referring to XPS 9550?  Is the touchpad on your computer raised?   

 

Please on the message tab & click on new message- search my name (Dell-Sreejith) & send a private message with the Service tag, registered name & email address.


Dell-SreejithR
Social Media Support
#IWork4Dell

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7 Gold

Re: My touchpad can not be pressed (XPS1550)

If this is a 9550 (there is no 1550), then it's covered under a battery replacement program -- contact Dell to have the battery replaced.

 

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