XPS

[jr02]

New XPS 13 9300 (i7/16GB/1TB/Non-Touch) is freezing on a Dell logo/black screen when waking from sleep. I've had the computer for four days, but this issue just started happening this morning. You have to hold the power down and restart the computer to get it to come back.

I have seen other posts with this issue, but most sounded like driver problems. All the drivers and firmware were updated prior to the issue starting. I have put literally nothing on this computer yet, so I don't think it's software related.

Has anyone else hit this recently?

[Tesla1856]

Nope.

Mine is Sleeping and Waking fine. I don't use Hibernation.

Do you see any Critical (red) errors in Reliability Report ?

[coleykofee]

I've been having the same issue. The laptop is 3 days old and now won't even boot. cant even boot it in safe mode. Can anyone help?

[TBPI]

Same here. Anyone found a solution yet other than running battery down completely?

[LiquidIce012]

This starting happening to me when I updated to bios 1.3.0.  When waking from sleep it will go to the login page, but once I try logging in the screen goes completely black.  Sometimes I will see the cursor in the center but cannot move it.  

I have to close the lid for 10-15 seconds and then re-open for the desktop to show.  (sometimes have to do it multiple times).

I just rolled back to bios 1.2.0 after battling Windows Update.  Disabled driver updates with the group policy editor but needed to uninstall the firmware from device manager.

Will test and report back.

[DELL-Cares]

Hi,

Greetings!

I would like to know did you get a chance to perform the step shared. 

Thank you. 

[DELL-Cares]

Hi,

Prajwal here from Dell community.

Unfortunately, we haven't received a response from your end.

We'll be archiving the case as of now.

Feel free to drop a message to reopen the case at your convenience.

Regards,

Prajwal

[LiquidIce012]

After a few days of testing, rolling back to BIOS 1.2.0 has resolved my issues from waking from sleep. Hope this solution works for others as well. If you are already on BIOS 1.3.0, you will need to disable WIndows Drivers Update as that will continue to push BIOS 1.3.0. Then you need to go to Device Manager and uninstall the Firmware for 1.3.0, before rolling back to 1.2.0. Otherwise even though you disabled WIndows Drivers Update and roll back to 1.2.0, it will continue to update to 1.3.0 on restart as it is trying to fix the driver/firmware.

[DELL-Cares]

Hi,

Prajwal here from Dell community.

I'm following up with you to check if you were able to update the BIOS.

Please get back to us with the status so that we can further assist you.

Regards,

Prajwal

[DELL-Cares]

Hi,

Prajwal here from Dell community.

Unfortunately, we haven't received a response from your end.

We'll be archiving the case from our end.

Feel free to get back to us at your convenience so that we can further assist you.

Regards,

Prajwal