XPS

Last reply by 07-13-2021 Unsolved
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2 Bronze
2 Bronze
306

New battery not holding charge

I recently had a new battery put into my 6 year old XPS. This new battery does not seem to hold charge.  I shut it down at night with (for example) 70% left but on powering up in the morning it tells me I'm down to 7%. And before anybody asks, I know how to power down a laptop. The old battery definitely needed replacing  - it had swollen up and was lifting the track pad (as well as just not working). Any ideas as to why a supposedly new battery would not be holding charge? It seems to work OK during the day when I'm using it.

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6 Indium
297

Welcome to the Dell Community @Lydia66 

No I'm not going to ask if you know how to power down the laptop.

But I will ask if you know the model number of the laptop???

To better assist you, the members and I would need the exact model number of your laptop/desktop???

  1. Go into your BIOS.

Power-on the system and start tapping the F2 key to enter System Setup.

  1. In Windows:

Hold down the” Windows “key and tap the “R “key.

Then type msinfo32 and hit enter.

Best regards,

U2

PLEASE DO NOT POST ANY SERVICE TAGS!!!

284

Hello U2 and thanks

I've gone into the BIOS (what an adventure!) but I get 'Settings', not 'System Setup'. Therefore I cannot find Windows so as to hold down the Windows key and type "R" and continue with your instructions. However, are you wanting to know that it's a XPS 15 9550?

Lydia

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