CC02
1 Copper

Re: Notification from Dell Update: The system has been updated

I received the same email from "Prajesh" and for my own security I will not be allowing remote access to a vague and unknown respondent. In my opinion it's safest to ignore the email.

0 Kudos
CC02
1 Copper

Re: Notification from Dell Update: The system has been updated

I have an Alienware Aurora R5 that I work and game on. Alienware Update was the "on board" updater, but I use SupportAssist for self diagnostics and updating of hardware, drivers, and BIOS. I'm guessing you can also download SupportAssist from the Dell website and use that for your updates. That way, the Dell Update/Alienware Update can be removed from systems as SupportAssist does the same updates (and more with the added self diagnostics) 🙂

0 Kudos
Highlighted

Re: Notification from Dell Update: The system has been updated


@CC02 wrote:

I have an Alienware Aurora R5 that I work and game on. Alienware Update was the "on board" updater, but I use SupportAssist for self diagnostics and updating of hardware, drivers, and BIOS. I'm guessing you can also download SupportAssist from the Dell website and use that for your updates. That way, the Dell Update/Alienware Update can be removed from systems as SupportAssist does the same updates (and more with the added self diagnostics) 🙂


SupportAssist and Dell Update were both loaded on my Inspiron laptop when I bought it.  In my experience, they report contradictory results.  I think I'll use SupportAssist in addition to Dell's support website to identify updates to my laptop while Dell continues to fiddle with Dell (Command) Update.

0 Kudos
IceSapphire
1 Copper

Re: Notification from Dell Update: The system has been updated

I would yes, here is the picture i keep getting for dell not working correctly with my firewall, the blacked out info is just my IPDellissue.PNGThis comes up every few minutes

0 Kudos
CC02
1 Copper

Re: Notification from Dell Update: The system has been updated

I was typing a reply to suggest you uninstall then re-install SupportAssist and I opened my SupportAssist to check what version I had. Alerted me there was an update, so installed the update - and what do you know, I got the same Norton Firewall alert that you got! Only came up twice and hit "Allow Always" both times. Has stopped coming up but will monitor this new 3.4.1 version to see if I keep getting that same Norton's Firewall alert you have. If it keeps coming up, I'll just uninstall new version and go back to previous version. Will update on whether I continue to get the Norton's alert.

0 Kudos
CC02
1 Copper

Re: Notification from Dell Update: The system has been updated

Further to my previous reply, I just read this about the latest Windows 10 update (that I was holding off installing, but that self-installed anyway 2 days ago) about security issues with certificates. Googled the 2 files tmp.exe files that Nortons flagged on my PC after doing the SupportAssist update and am a little concerned considering timing of the Norton alerts from the new SupportAssist update and the forced install of the new buggy Windows 10 update. Hope this is not a major malware issue!! Will keep you posted...

CC02_0-1579302817737.png

Link to article on new Windows 10 security issue:

https://www.tomsguide.com/news/epic-fail-critical-windows-10-security-update-failing-to-install?utm_... 

 

 

0 Kudos