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One final attempt to install Windows 10 on Dell XPS 15 9570

I have a Dell XPS 15 9570. I'm a Linux user typically, so wiped Windows 10 (& the associated recover partitions) when I first had the machine. But I have a new need of Windows for a while, so thought I'd try installing it.

It seems pretty much impossible. Every attempt I try (with a variety of Win 10 64 bit installation ISOs, both direct from Microsoft, and from Dell) meets the dreaded  'A media driver your computer needs is missing' error during the install. As seems typical with Windows, no-one actually knows a definitive answer, but I've tried all the random incantations people suggest, like swapping USB ports part way through, supplying Intel RST drivers etc. I've tried half a dozen different RST driver versions, again from both Dell and Microsoft.

Is Windows really this hard to install on a laptop specifically designed for it? I could have installed about 50 different linux distros in the time this has taken me thus far to no avail.

I'm about to just buy a cheap Windows laptop instead, but first I'll just put in one more appeal in case anyone has specific knowledge of what might prevent Windows installing on this Dell model.

Replies (13)

Big thanks for this Philip !

I managed to install windows 10 pro on the xps 15 9570 following your guide.


@Philip_Yip: Wow, yes, it works! Amazing tutorial!

I didn't have the time to install Windows 10 but the error is gone. I had some issues with booting from the USB (I did everything in Linux except the PowerShell part and the boot fix). In a nutshell, working on Linux (I've explicitly marked the parts that need to be done in Windows) :

  1. Go to https://dellwindowsreinstallationguide.com/windows-10/
  2. Download the latest Windows 10 ISO image (see 2.2 Windows 10 Download Page)
  3. Prepare a USB drive (I used GPT and NTFS which means there is no need to split install.wim later)
  4. Extract the contents to the USB except for install.wim which should be extracted to a Windows PC (e.g., VM)
  5. Download the latest Dell driver pack (see 4.3 Creating a UEFI Bootable USB with Driver Pack Slipstream – Direct Download ISO)
  6. Extract the drivers to the Windows PC and follow the rest of the procedure in the tutorial to update install.wim in PowerShell (in Windows)
  7. Copy the updated install.wim to the USB drive
  8. Fix the boot sector: bootsect /nt60 X: (in Windows; bootsect.exe is on the USB drive - need to copy it first to some location that is not on the USB drive; X is the letter assigned to the USB drive)
  9. Sync (safely remove USB drive) & reboot

Have you tried to slipstream the entire Dell XPS 15 9570 driver pack into the install.wim? Note to do so you will need to use another computer with Windows or a VM as wimlib (the Linux utility) unfortunately doesn't have the ability to add packaged to an install.wim.

See my guide here:


Specifically section 2.4 using the direct download links on Windows and 4.3 slipstreaming a driver pack to the install.wim and creating a UEFI Bootable USB.

Dr Philip Yip
Tech Enthusiast and Author of the Unofficial Dell Windows Reinstallation Guide

Windows FAQs and OEM Downloads

#IDoNotWorkFor Dell

Hi! I have the exact same issue. Erased all partitions, installed Linux (switched distros a couple of times), and I want to dual-boot Windows now (the partition is already waiting... for a while). Windows installer keeps asking for a driver that seems impossible to identify. I am trying to do this occasionally for over a year (and will keep trying so I would really appreciate a solution).

I tried to install from USB and USB-C ports, from a USB 2.0 stick and an SD card... My guess would be issues with the NVMe driver (?). Btw, RAID & Intel RST don't make much sense to me on a laptop with a single hard drive and I cannot find any solutions for specifically AHCI drives by searching around the internet.

Help, I'm quite desperate about one of the "easiest" tasks here


 @U2CAMEB4ME  - yes I was going to shrink my main Ubuntu partition and install Win dual-boot. But not to worry, after multiple (20+) attempts I gave up & bought a cheap Windows machine  (I wanted bare metal for this purpose rather than a VM).

Too much time spent on such a trivial task! By comparison, about a year ago I audited a bunch of linux distributions, and installed about 10 in half a day (and only drew a blank with only 1 of them).  The Windows installer isn't up to the job, and I'm hoping this is my last ever brush with it!

6 Indium

Welcome to the Dell Community @howmanydamnednicknamesdoihavetotrybeforeyouwillgivemeone 

So much to read but if you have answered this already sorry for asking!

You say you wiped W10 and installed Linux, are you now trying to install W10 as a Dual Boot?

Or did you completely erase the drive and try to install a fresh copy of W10?

I have never been unable to install a fresh W10 image on a Dell laptop YET.

Best regards,



Thanks guys but I've run out of time  to fiddle so have just bought a cheap machine with preinstalled Windows for this temporary purpose.

8 Krypton

On a Windows machine, use the Microsoft Media Creation Tool to create the Windows-10 Installer-drive.

Use a 32gb USB-flash. It will end-up formatted as FAT32 but don't worry ... it WILL WORK (yes, Microsoft knows all about the 4gb file limit of FAT32 ).

Then follow this closely ...  ( ie, BIOS options, DiskPart clean SSD first, etc.)

I betcha it will work. 


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That's unfortunate, something else must be missing.

Try to slipstream the entire Dell driver package to the install.wim (you'll need to use Windows 10 to do this, you can probably set up a temporary Windows 10 VM which you can use unactivated to perform the slipstream). There was a recent comment on one of my guides about slispstreaming the entire driver cab into the install.wim being the only way someone managed to install Windows 10 on a recent Dell XPS (I can't recall if it was the same model).

Dr Philip Yip
Tech Enthusiast and Author of the Unofficial Dell Windows Reinstallation Guide

Windows FAQs and OEM Downloads

#IDoNotWorkFor Dell

Well I followed your impressively clear guide at https://dellwindowsreinstallationguide.com/windows-10/#on-linux . 

I had no problems getting a bootable usb drive up & running with the install.wim split into 2 smaller *.swm files, etc. But again the install halts with the same missing media drivers dialogue. I had the correct latest SATA drivers downloaded from Dell available, but again although the installer identified the drivers so I could select them, they didn't satisfy the installer.


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