2 Bronze

Overheating and draining battery on sleep mode

I have a new Dell XPS 7590. I set closing lid to sleep (while on battery). But when I actually close the lid, the laptop gets really hot and battery will very quickly go to zero. Is there some fix for that? The temperature of the laptop is even higher when closed and sleeping than when it is normally operating.

Labels (2)
0 Kudos
2 Replies

Thanks for your post

Thank you! We have received the required details. We will work towards a resolution via private messages to ensure the security of your information. In the meanwhile, you may receive assistance or suggestions from the community members as well.

Social Media Support

To help us troubleshoot, click our Dell-Cares name and send us a private message with your Dell PC or Monitor Service Tag number

0 Kudos
3 Zinc

Re: Overheating and draining battery on sleep mode

Try finding an "offender" process using SleepStudy. 

0 Kudos