Poor Communication After Ordering XPS 15

TLDR: Dell wouldn't be hurt by faster delivery times, and absolutely should communicate to customers when they won't be able to meet their delivery estimate.

I recently ordered a Dell XPS 15. I was very excited to get it, despite the ~3.5 week wait for shipping. Last week (July 2), it finally shipped. On Friday (July 3), I noticed in the morning that the UPS tracker indicated that documentation necessary to export the computer was missing. Because no one has indicated otherwise, I'm assuming that it was Dell's responsibility to provide necessary documentation to UPS and something went wrong in that process. Dell was telling me that the order would get in on July 6, so I checked how long UPS international shipping would take in general, and I found that it's 2 days. It's now July 6 and documentation still hasn't been provided to allow it to exit the country, meaning narrowing chances I'll even get it the same week as they had predicted.

Fortunately, I had plenty of time around which I could receive the computer. However, for people who need their delivery to arrive within a certain time window, until Dell becomes more communicative about issues in the process, it might be wise to avoid them.

It's worth noting that everyone I've talked to at the company has been friendly and has tried their best to be helpful. After reaching out to them, I've been notified that it should ship within the next 24 hours and begin its 2 day journey. I'm disappointed with the fact that Dell couldn't give a more accurate estimate or else let me know when they figured out that their given estimate was inaccurate.