Unsolved
1 Message
0
1319
Problem with keyboard, have to press key ten times for it to appear
Hi, I have a problem with the keyboard on my dell xps 9550 laptop, I have ten to press a key about 10 times for it to register.
Initially onboot it is working normally and then after a minute or so I have this problem
Any ideas?
Dell-Parnoshree C
309 Posts
0
November 28th, 2019 05:00
Hi thomas159,
Update the system BIOS and chipset drivers from the given link https://www.dell.com/support/home/us/en/19/product-support/product/xps-15-9550-laptop/drivers
Check in safe mode if the keyboard is functional.
Windows 10: https://www.dell.com/support/article/us/en/19/sln306359/how-to-boot-to-safe-mode-in-windows-10?lang=en
Windows 7: https://www.dell.com/support/article/us/en/19/sln151827/how-to-boot-into-safe-mode-on-windows-vista-and-7-on-your-dell-pc?lang=en