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Last reply by 03-06-2019 Unsolved
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2 Bronze
2 Bronze
1959

Problems with Bios 1.6.0 y Dell XPS 9570

Dear,

Yesterday I installed the Bios 1.6.0 on my Dell XPS 9570 and the screen a 4K Touch started showing saturated buds :Crying:, at first I thought hardware failure on the 4K screen but at the end after many tests I lowered the bios to 1.5.0 and the problem is solved !!, I give the alert and careful to update to 1.6.0, greetings! :Confused:

Replies (7)
2 Bronze
2 Bronze
1894

as usual, one step forward 10 steps backward for Dell
2 Jasper
2 Jasper
1837

I just made a post also for having issues, my laptop is non-touch but system is very unstable now since the that update.

Admin
Admin
1791

Thank you for your message. I apologize for the inconvenience caused. I will be glad to assist you with this.

 

Please share an image of the issue with the new BIOS.

 

Please check the system in the BIOS screen to see if the issue persists. I will have this escalated to the product team.

 

For my reference, please click on the message tab next to your avatar– click “New Message” & search for my Dell username (Dell-Sreejith R) & send a private message with the service tag, registered name & email address.

 

What is a Dell Service Tag and how do I locate it?

 

 


Dell-SreejithR
Social Media Support
#IWork4Dell

1509

problems with firmware 1.6.0 continue

I send photos to show what happens, the first 3 photos with firmware 1.5.0 and the remaining three with firmware 1.6.0

All the tests I have done with firmware 1.6.0 in any situation can normalize the saturation of colors.

In the end I had to reinstall firmware 1.5.0

Firmware 1.5.0 Photo 1.JPGFirmware 1.5.0 Photo 2.JPGFirmware 1.5.0 Photo 3.JPGFirmware 1.6.0 Photo 1.JPGFirmware 1.6.0 Photo 2.JPGFirmware 1.6.0 Photo 3.JPG

1505

No s3 state

2 Bronze
2 Bronze
1193

With firmware 1.7.0, exactly the same problems occur, it does not solve it
952

With Bios 1.8.1 is the same problem, they have not managed to solve the problem. the colors are still saturated, but when you return to firmware 1.5.0 everything is normalized
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