Unsolved
1 Message
0
780
RETURN
I just bought the dell xps15 9570 and it's been 2 days. I bought the 8gb version with no touch screen. I am currently experiencing issues with this laptop.
1.The laptop slows down when I am playing games on it. Not only that there is a weird whining sound coming from under the touchpad while it is plugged in.
2. When I am switching programs, between chrome and windows internet it freezes.
How do i return this item. I shouldn't have to pay 1400 for a laptop that does not function properly.
ejn63
10 Elder
10 Elder
•
23K Posts
0
November 16th, 2018 05:00
The sound is the fan running; as for the rest - you call Dell to arrange the return (assuming the system was purchased direct from Dell).
Dell-SreejithR
4 Operator
4 Operator
•
3.4K Posts
0
November 16th, 2018 06:00
Thank you for your message. I apologize for the inconvenience surrounding your new order. I will be glad to assist you with this.
For my reference, please click on the message tab next to your avatar– click “New Message” & search for my Dell username (Dell-Sreejith R) & send a private message with the service tag, registered name & email address.
Click here to find the service tag - https://dell.to/2xXUCUW