shackrock
6 Indium

Re: USB device freezes on XPS 13 with Thunderbolt d

Also happening on my XPS13 via a thunderbolt 3 dock. Extremely frustrating. Thread here: https://www.dell.com/community/XPS/XPS-15-9570-Problems-with-USB-keyboard/td-p/6201645/jump-to/first...
0 Kudos
1 Reply
Moderator
Moderator

Re: USB device freezes on XPS 13 with Thunderbolt d

@shackrock the XPS 13 and 15 are completely different systems and need to be treated as such.

Can you provide more detail please on the exact model of XPS 13 that you have, what devices you have connected, the model of dock you have, BIOS revision, Thunderbolt dock firmware version please so I can get a better understanding of your setup.

Thanks, Alan

DELL-AlanD
Social Media Support
#IWork4Dell
I'm based in the UK and I'm usually available Monday to Friday 9am-4pm GMT
Get Support on Twitter @DellCaresPro

0 Kudos