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Replacement battery fails to charge XPS 13 9333

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Swelling of the battery in the XPS13 9333 seems to be a common problem with the result that the track pad no longer works properly.  I was unable to find a stock replacement battery for the XPS13 9333 from Dell so I ordered one on eBay.  The new battery solves the track pad problem which instantly started working.  However, the XPS13 doesn't seem to like the replacement battery which is not a stock Dell part.  The battery fails to charge.  I have tried various suggestions found on the net from discharging the new battery, disconnecting it, holding down the power button, rebooting with battery disconnected, shutting down, reconnecting the battery... and many variations on that theme. 

I would not have such an issue with Dell if they stocked a replacement battery for the the XPS13 9333 but they do not appear to.  Any suggestions here welcome.

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6 Indium

Re: Replacement battery fails to charge XPS 13 9333

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It's one or the other -- and since the original battery does charge, but the replacement doesn't -- see here, which specifically states the battery you bought is NOT compatible with the 9333:

https://www.amazon.com/Replacement-Battery-13-l321x-13-l322x-Compatible/dp/B01HR5S6WY/ref=sr_1_3?ie=...

I'd still go with the second explanation.

Just because the battery fits the system doesn't make it compatible - the XPS 12 systems were built by Quanta for Dell - the 9333 and later models are made by a different company - Compal Electronics.

 

 

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5 Iridium

Re: Replacement battery fails to charge XPS 13 9333

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Please remove AC adapter and battery again. Press "Power On" button for about 15 seconds. Replace battery, adapter, power on system, quickly start tapping F2 key until you see the BIOS setup. 

In the BIOS setup, reset BIOS to defaults by following steps in link below. Hopefully the system recognized the non-dell battery

How to restore the BIOS (System Setup) defaults on a Dell Product.

www.dell.com/support/article/us/en/04/sln245206/how-to-restore-the-bios-system-setup-defaults-on-a-d...

Also check to see if the AC adapter is detected or recognized in the BIOS. Keep in mind, if the adapter isn't detected, it will continue to power the system but will not charge the battery.

AC Adapter Not Powering on the Computer or Charging the ...

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5 Iridium

Re: Replacement battery fails to charge XPS 13 9333

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If resetting BIOS to defaults doesn't resolve the battery problem and the AC adapter is detected, I would suggest you quickly contact the Ebay seller and request for a return or money back. 

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Re: Replacement battery fails to charge XPS 13 9333

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Thanks for the prompt response.   Resetting the BIOS has not resolved the problem nor has disconnecting the battery again and holding down the power button.  I have the most recent A08 version for the 9333.  I will contact the reseller.  It would be nice to know a reliable battery source for the XPS13 9333. 

I am noticing an odd behaviour of the battery.  It appears to be charging but at an incredibly slow pace.  It has increased 2% in the last 36 hours.

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6 Indium

Re: Replacement battery fails to charge XPS 13 9333

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Sounds like a bad battery. Have the seller replace it.

If the replacement also fails, there are sources of Dell OEM batteries - Parts-People.com, Discountelectronics.com, and others.

 

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Re: Replacement battery fails to charge XPS 13 9333

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I appreciate all the support and practical advice but my patience is really being tested with this laptop.  I sent the defective battery back to the Ebay seller and ordered a different one which purports to be a Dell battery from a different seller.  Replacement batteryReplacement battery

I followed the instructions above again several times and the BIOS still doesn't recognise the battery.  When I put  the original (bulgy) battery back in, it works and charges just fine aside from disabling my trackpad clicking.  I have the most recent BIOS.

I am out of ideas.

When I bought this laptop, it was one of the most expensive available on the market.  I bought because I perceived it to be a high quality device.  I wish I felt that way now.

For the record, this is the Ebay seller I purchased from.  They seem to have happy customers.

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6 Indium

Re: Replacement battery fails to charge XPS 13 9333

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If you search that part number, you'll find it on Amazon with a note that it's not compatible with the 9333 (note that the 9Q33 is a different system).

This is the battery for your system.

http://accessories.ap.dell.com/sna/productdetail.aspx?c=au&l=en&s=bsd&cs=aubsd1&sku=CPA-WV7G0

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Re: Replacement battery fails to charge XPS 13 9333

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Thanks @ejn63 I appreciate your trying to help me work this out.  I suppose I can't rule it out as a possibility but it seems very unlikely.  Not only is the battery a perfect fit for the XPS13 9333 but if you look at the details of the link you sent, you'll see that under the Tech Specs it says that it is Designed For XPS 12 (9Q33) and under the Overview it says  Compatibility: This product is compatible with the following systems: XPS 13 (9333). Surely this would indicate that the battery is designed to work with either system.OverviewOverview

 

Tech SpecsTech Specs

 

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6 Indium

Re: Replacement battery fails to charge XPS 13 9333

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If that's the case, then the mainboard must be the faulty part - since you've tried multiple batteries.

 

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Re: Replacement battery fails to charge XPS 13 9333

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That also seems implausible as the original battery works fine when I put it back in except that it is so swollen that it disables the clicking on the trackpad.

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