Last reply by 08-31-2019 Unsolved
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Restore XPS13 issue- battery?

I am trying to restore my XPS 13 to factory settings. I made it back up and everything and when trying to restore it kept looping at the "hi there" screen. So I managed to get into the bios testing screen and it said something about the error was the battery was nearing its life or end in life. Why would this prevent it from performing a restore? Is there anything else I can do to fix this and have it restore ?
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Click my name and private message me the pc service tag number.



Just checking back. I replace the battery and it’s still circling around to the beginning page of trying to access a Wi-Fi spot to restore or no to restart
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