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February 1st, 2021 20:00

Screen doesn't work within windows 10

So I have noticed that my XPS 7590's screen doesn't work within windows but it does in diagnostic mode.

Anyone have the same issue?

I have tried reinstalling drivers and BIOS but nothing seems to work.

20210201_230358.jpg20210201_232750.jpg





9 Posts

February 2nd, 2021 16:00

Seems there was an issue with the Video drivers.

Solution:
Hit the windows key then type "Device manager" without the quotation marks

Go to display drivers and Uninstall both video drivers, tick the box to delete drivers!
Untitleasdasdadsd.jpg

Click on "Scan for hardware changes" button and it should load up the generic drivers.
Untitleasdaasdasdsdadsd.jpg

No idea WHY it happened but this is the solution that worked for me.










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25.1K Posts

February 2nd, 2021 14:00

We tried reaching you on a private message asking for the Service Tag number to ascertain the warranty but did not receive a response. Please feel free to reply to the private message whenever you are available.

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