6 Posts
0
688
Searching for XPS 13 Warranty Information
Excuse me if I scream though this he-double-hockey-sticks-ish process of trying to answer a simple question.... I wrote my post out only for an "expected error" to occur upon posting.
After an incredibly frustrating time dealing with Dell Customer Service (including being passed between tech support and customer care 4 times, my call being dropped 4 times and an incredibly rude agent...) I've come to see if this community can address my question.
It's really quite simple. A few weeks ago I purchased an extended warranty for my XPS 13. I am looking for WRITTEN information detailing what is and what is not included in the warranty. I've searched high and low and cannot seem to find this, and for whatever reason the agents I spoke to were reticent to share it with me.
Can anyone help me link me to detailed info (e.g. Terms of Service/Contract) for:
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Onsite Service After Remote Diagnosis (Consumer Customer)/ Next Business Day Onsite After Remote Diagnosis (Commercial Customer)
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Complete Care / Accidental Damage
Thanks to all.
ejn63
10 Elder
10 Elder
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23.1K Posts
0
February 16th, 2021 17:00
Complete care in Canada:
https://www.dell.com/learn/ca/en/cabsdt1/services/accidental-protection-ca
https://www.dell.com/learn/ca/en/cacorp1/terms-of-sale
g0ldengal
6 Posts
0
February 16th, 2021 16:00
For what it's worth I am in Canada!
g0ldengal
6 Posts
0
February 16th, 2021 18:00
DELL-Cares
Moderator
Moderator
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25K Posts
0
February 17th, 2021 10:00
Hi,
I have replied to you via a private message.
-Gautam.
g0ldengal
6 Posts
0
February 17th, 2021 10:00
Super creepy Dell... it says the above post was posted by my account but I didn't do that. Why is someone shadow posting under my username???
g0ldengal
6 Posts
0
February 17th, 2021 10:00
Thank you! This was all I was searching for!