Sound Not Working After Windows Update?

Question

Dell xps 15 9520 with windows 11 pro. Few days ago had a windows restart message at bottom right and then I restarted it. I notice that it was another Dell Firmware Update when I clicked on the details before restarting it. Now after restarting it, I notice my 2 external monitors... my main 32' 4k monitor didn't work and showed display 2 isn't active but the other monitor was fine. I had this same issue not long ago where I went to intel site and downloaded the iris xe graphics/arc driver and that made the monitors work.

Now just recently when I was playing youtube video, the sound suddenly cut off after a short while the video continued to play. I then closed chrome windows and reopen again. Then go to youtube to play a youtube video. The sound either doesn't work or the sound works for just a short while and then the sound goes off.

I went to device manager and to

Sound, video and game controllers and notice there is a yellow exclamation mark on the 2nd HD Audio Driver for Display Audio. It looks like this below

Sound, video and game controllers

HD Audio Driver for Display Audio

HD Audio Driver for Display Audio - Has Yellow Exclamation Mark Next To It

HD Audio Driver for Display Audio

Intel Smart Sound Technology for Bluetooth Audio

Intel Smart Sound Technology for USB Audio

Nvidia Virtual Audio Device (Wave Extensible) (WDM)

Realtek ® Audio

Is this a driver issue and why is there this sound issue? Either I play a youtube video and the audio plays for more than 10 seconds and then it stops... or it doesn't play any audio at all.

Also, the sound I use is with my dell xps laptop speakers. It is the Speakers(Realtek(R) Audio).

quickguide01 · Answer

When I right click it on the exclamation mark, it shows

General

HD Audio Driver for Display Audio
Device Type: Sound, video and game controllers
Manufacturer: Intel Corporation
Location: Audio Bus Driver

Device status

Windows has stopped this device because it has reported problems. (Code 43)

There is also information for driver, details and events.

Now on the Events tab... it shows at the bottom

Information

Device INTELAUDIO with
xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx requires further installation.

Or should I just go to driver tab and either update driver or disable device or uninstall device? What am I suppose to do here? I went to update driver by searching it on the computer and it says it is the latest verson.

Now is it possible me downloading the intel iris xe graphics from intel site recently caused it? This is the link below. After the windows update, my main external monitor didn't work. This also happened few months ago and when I downloaded the driver below, that fixed it months ago so I did same thing here. But now there are sound issues.

https://www.intel.com/content/www/us/en/download/726609/intel-arc-iris-xe-graphics-whql-windows.html

XPS

Sound Not Working After Windows Update?

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