XPS

Last reply by 02-01-2019 Unsolved
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Speakers /Fingerprintreader - does Dell support exist?!

Have opened a service-ticket 5 business days ago. Sent two reminders but keep receiving the same standard auto-reply" "An account manager will respond within on business day"... As the title suggest nobody replies. No missed calls, no emails and in fact the ticket is still marked "unassigned". Brand new laptop XPS13 and fingerprint reader and internal speakers do not function and keep falling out. This is the product and follow up "service" one gets when buying Dell?!
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Dell Technologies

Hi NotveryDell,

 

Thanks for posting.  Apologies that your system is not performing as expected.

 

Please post the model of your computer so we can give you a more complete answer to your questions.

 

First thing to check is to see if the drivers and apps installed correctly for those devices.  

 

Here is information you may find helpful:

How to Configure Windows Hello in Windows 10 for Biometric Scanners

How to Troubleshoot Audio or Sound Playback Issues

 

If you are still having difficulties and the system is under warranty, you may contact me privately. Be sure to include your personal information (name, address, telephone, email) and your computer's service tag number in your message. Thanks.

 

If there is no warranty, then you could contact our Out of Warranty team to get a quote for a paid service request.

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