Zl2mjp
1 Copper

TB16 dock bricked after blue screen during update

While updating my TB16 dock, windows blue screened. The update failed and the dock continued to work as before. However, retrying the update was not possible because the update utility failed to recognise the dock as a TB16.

After some time I decided to power cycle the dock, after which the dock was no longer recognised at all and has lost all functionality.

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6 Replies
Moderator
Moderator

Re: TB16 dock bricked after blue screen during update

Zl2mjp,

Which Dell computer is the dock connected to?

Click the link below to download the online manual for troubleshooting the TB16 dock

TB16 Drivers, Downloads and Manuals

 

 

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Zl2mjp
1 Copper

Re: TB16 dock bricked after blue screen during update

The dock is connected to an XPS 15 9570 but I doubt that it is the problem as when the dock powers on the fan spins at max speed regardless of whether the laptop is connected
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Moderator
Moderator

Re: TB16 dock bricked after blue screen during update

Click DELL-Jesse L name. Via private message, send him the Laptop service tag number and the TB16 Dell order number.

 

* Both the Laptop and TB16 are off. The TB16 AC power adapter is disconnected from the wall power jack. Wait 3 minutes
* Connect the AC power adapter the laptop
* Turn the laptop on
* Connect the AC power adapter to the TB16
* Connect to the laptop
TB16 TB3/USB Type-C cable --> XPS 15-9570 left side TB3/USB Type-C out port

What happens?

 

Read this, "How to Use and Troubleshoot the TB16".

 

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Zl2mjp
1 Copper

Re: TB16 dock bricked after blue screen during update

After following those instruction the same thing happens, the fan on the dock spins at max speed and is not detected by windows.

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Moderator
Moderator

Re: TB16 dock bricked after blue screen during update

H9GS9G2 does not exist. Check it again. What is the service tag number for the XPS 15 9570?

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Zl2mjp
1 Copper

Re: TB16 dock bricked after blue screen during update

I've sent you a photo of the docks service tag & the laptops service tag Smiley Happy 

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