While updating my TB16 dock, windows blue screened. The update failed and the dock continued to work as before. However, retrying the update was not possible because the update utility failed to recognise the dock as a TB16.
After some time I decided to power cycle the dock, after which the dock was no longer recognised at all and has lost all functionality.
Which Dell computer is the dock connected to?
Click the link below to download the online manual for troubleshooting the TB16 dock
Click DELL-Jesse L name. Via private message, send him the Laptop service tag number and the TB16 Dell order number.
* Both the Laptop and TB16 are off. The TB16 AC power adapter is disconnected from the wall power jack. Wait 3 minutes
* Connect the AC power adapter the laptop
* Turn the laptop on
* Connect the AC power adapter to the TB16
* Connect to the laptop
TB16 TB3/USB Type-C cable --> XPS 15-9570 left side TB3/USB Type-C out port
Read this, "How to Use and Troubleshoot the TB16".
H9GS9G2 does not exist. Check it again. What is the service tag number for the XPS 15 9570?