The Play/Pause/Forward/Rewind buttons don't work on my XPS 13 9360. The function keys they stand for (a.k.a. the F3, F4, F5 buttons) do seem to work when I hold down the Fn key. It's only the Playing/Pausing music and skipping tracks that doesn't work using the buttons. It's been this way since I've had the laptop and it doesn't seem to have any effect on music or audio playing be it on Spotify, Groove Music, or any other audio sources. It's quite annoying cause these are the only three functions that don't work and everything else works just fine. I'm running Windows 10 rs_prerelease Build 18277.
-Forum Member since 2016 -I do not work for Dell -A user helping other users -If you like an answer please click on thumbs up -If a reply is a solution to your problem please click on Accept as Solution Gaming on a home built with GIGABYTE B560M DS3H AC budget build with an i3 10100 Real work on a Latitude E5430
Thanks for posting. Apologies that your system is not performing as expected.
Your post does not indicate whether you have checked for hardware issues. Please run a systems diagnostics by running Dell SupportAssist. Make a note of any error messages and post back. If there are none, then there could be a possibility that this issue is software or driver related.
Have you installed any upgrades or driver updates recently?
Have you reinstalled the operating system? Did you install the Desktop/Notebook system software(if applicable) and the chipset drivers first?
Start with the Desktop/Notebook system software and the chipset drivers and follow the list.
Additionally, Dell QuickSet will help with the operation of the function keys. Press the Windows key and the x keys at the same time. Make sure the function row key is set for multimedia keys.
If the system is under warranty, please contact me privately. Be sure to include your personal information (name, address, telephone, email) and your computer's service tag number in your message. Thanks.
If there is no warranty, then you could contact our Out of Warranty team to get a quote for a paid service call -http://dell.to/1vnT6CQ