Last reply by 11-19-2018 Unsolved
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2 Bronze
2 Bronze

The Play/Pause/Forward/Rewind buttons don't work.

The Play/Pause/Forward/Rewind buttons don't work on my XPS 13 9360. The function keys they stand for (a.k.a. the F3, F4, F5 buttons) do seem to work when I hold down the Fn key. It's only the Playing/Pausing music and skipping tracks that doesn't work using the buttons. It's been this way since I've had the laptop and it doesn't seem to have any effect on music or audio playing be it on Spotify, Groove Music, or any other audio sources. It's quite annoying cause these are the only three functions that don't work and everything else works just fine. I'm running Windows 10 rs_prerelease Build 18277. 

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7 Thorium

I am not sure this will help but try the page following below.


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7 Thorium

Hi pranavAbraham,


Thanks for posting.  Apologies that your system is not performing as expected.  


Your post does not indicate whether you have checked for hardware issues.  Please run a systems diagnostics by running Dell SupportAssist.  Make a  note of any error messages and post back.  If there are none, then there could be a possibility that this issue is software or driver related.


Have you installed any upgrades or driver updates recently? 


Have you reinstalled the operating system?  Did you install the Desktop/Notebook system software(if applicable) and the chipset drivers first?


If not, the rest of the drivers will fail to install. How to Download and Install Drivers in the Correct Order


Start with the Desktop/Notebook system software and the chipset drivers and follow the list.


Additionally, Dell QuickSet will help with the operation of the function keys. Press the Windows key and the x keys at the same time. Make sure the function row key is set for multimedia keys.


If the system is under warranty, please contact me privately. Be sure to include your personal information (name, address, telephone, email) and your computer's service tag number in your message. Thanks.


If there is no warranty, then you could contact our Out of Warranty team to get a quote for a paid service call -http://dell.to/1vnT6CQ


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