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Thunderbolt 3 not recognized on XPS 13 9370
I have had my XPS 13 for about a month now. When I first receive it, the device ran and operate flawlessly. Then I was on the go for 2 weeks without plugging in anything. Now when I connect the laptop to my Aorus 1070, I only get the laptop to charge and it doesn't recognize any other devices as well as the external GPU. I did notice that there were some updates to Windows 10 and I have tried to roll back as far as I could. Nothing seems to help.
ejn63
10 Elder
10 Elder
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November 24th, 2018 04:00
What other devices are not recognized (bear in mind the system does not support an external GPU - so it may or may not work reliably with this system)?
What happens if you take the system back to its factory configuration?
https://www.dell.com/support/article/us/en/04/sln297924/create-windows-10-recovery-media-for-your-dell-computer
SUNiMOD
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January 8th, 2019 10:00
Yeah, I'm having the same problem with my Aorus gaming box 9370. I tried plugging and unplugging but that didn't work. Also, when I try to bring up the Thunderbolt Software, it says that "Thunderboltservice cannot be found in Services." Anyone know how to reinstall Thunderbolt service to a computer?
jphughan
4 Operator
4 Operator
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January 10th, 2019 18:00
The Thunderbolt Service is installed by the Thunderbolt Software, so if you have that software installed but the service isn't working, try uninstalling and reinstalling the Thunderbolt Software.