BrockN
1 Copper

Thunderbolt 3 not recognized on XPS 13 9370

I have had my XPS 13 for about a month now. When I first receive it, the device ran and operate flawlessly. Then I was on the go for 2 weeks without plugging in anything. Now when I connect the laptop to my Aorus 1070, I only get the laptop to charge and it doesn't recognize any other devices as well as the external GPU. I did notice that there were some updates to Windows 10 and I have tried to roll back as far as I could. Nothing seems to help.

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3 Replies
ejn63
7 Gold

Re: Thunderbolt 3 not recognized on XPS 13 9370

What other devices are not recognized (bear in mind the system does not support an external GPU - so it may or may not work reliably with this system)?

What happens if you take the system back to its factory configuration?

https://www.dell.com/support/article/us/en/04/sln297924/create-windows-10-recovery-media-for-your-de...

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SUNiMOD
2 Bronze

Re: Thunderbolt 3 not recognized on XPS 13 9370

Yeah, I'm having the same problem with my Aorus gaming box 9370. I tried plugging and unplugging but that didn't work. Also, when I try to bring up the Thunderbolt Software, it says that "Thunderboltservice cannot be found in Services." Anyone know how to reinstall Thunderbolt service to a computer?

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jphughan
7 Gold

Re: Thunderbolt 3 not recognized on XPS 13 9370


@SUNiMOD wrote:

Yeah, I'm having the same problem with my Aorus gaming box 9370. I tried plugging and unplugging but that didn't work. Also, when I try to bring up the Thunderbolt Software, it says that "Thunderboltservice cannot be found in Services." Anyone know how to reinstall Thunderbolt service to a computer?


The Thunderbolt Service is installed by the Thunderbolt Software, so if you have that software installed but the service isn't working, try uninstalling and reinstalling the Thunderbolt Software.

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