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1 Copper

Touchpad of DELL XPS 15 9550 is bulging

Is there a recall of battery for xps 15 9550 model. I am not able to find the post from Dell on recall. Please provide the link.

Thanks,

Ganesh.

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4 Replies
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6 Indium

Re: Touchpad of DELL XPS 15 9550 is bulging

The recall applied only to specific batteries and has now ended.  Remove and dispose of the battery immediately, and purchase a new one.  Leaving the battery in the system is not only a safety hazard, but will also ultimately turn a $120 or so battery replacement into several times that in cost if it damages other components such as the chassis or mainboard.

 

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1 Copper

Re: Touchpad of DELL XPS 15 9550 is bulging

Thanks for your suggestion. Will replace.
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5 Rhenium

Re: Touchpad of DELL XPS 15 9550 is bulging

Welcome to the Dell Community @Ganesh1972 

Handling swollen Lithium-ion batteries:

<ADMIN NOTE: Broken link has been removed from this post by Dell>

Best regards,

U2

HP EliteBook 8770w i7-3630QM 32GB
HP ZBook 17 G2 i5-4310M 16GB
HP ZBook 17 G4 Xeon E3-1505M v6 32GB
HP Color LaserJet M553dn 40ppm
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3 Zinc

Re: Touchpad of DELL XPS 15 9550 is bulging

Yes, a swollen battery is the likely cause, and yes, it is a safety issue.  Have the battery replaced immediately -- whether under warranty (12 months old or less) or out of warranty (12 months or more old).

If you let it go much longer, you'll be faced with replacing not only the battery but also the outer casing of the system. Batteries die fast and that is the reason now people are turning back towards the laptop and prefer to rent a remote desktop which is far much better than getting a laptop and maintaining it.

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