DanW6
2 Bronze

Touchpad on XPS 9560

Any other issues with the touchpad on the XPS 9560? Mine has started to fail and I lifting above the case a bit. I read that some 9550s has battery expansion issues that created similar problems.

 

0 Kudos
2 Replies
JOcean
6 Gallium

Re: Touchpad on XPS 9560

If you see the touchpad lifting then it is indeed a battery issue. First thing is to remove the battery as soon as you possibly can. It is a safety issue and at the very least could damage the laptop to the point where you would be looking at replacing the entire system. Dispose of the battery in a safe environmentally safe way. Then contact Dell parts in your region to purchase a new battery.

https://www.dell.com/community/XPS/xps-15-9560-battery-swelling-amp-bulging-trackpad/td-p/6196227

 




-Forum Member since 2016
-I do not work for Dell
-A user helping other users
-If you like an answer please click on thumbs up
-If a reply is a solution to your problem please click on Accept as Solution
Gaming on a home built with MSI B-460 Torpedo MB with an Intel i5 10400
Real work on an Inspiron 15 5575 and Latitude E5430
DanW6
2 Bronze

Re: Touchpad on XPS 9560

Thanks, I was thinking the same. It's kind of a shame moving from "lower quality" laptops to a Dell laptop, and have quality issues within 2 years.

0 Kudos