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2 Bronze

Trackpad Issues (XPS 9500)

Overall like the computer minus the trackpad issues. Had the original trackpad replaced to try and fix the wobble it had, but now acts sporadic from time to time when I click. The mouse will jump over the screen making it not usable. Are there any updates or solutions to fixing this or should I get in touch with and on site technician?  

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Community Manager
Community Manager

Re: Trackpad Issues (XPS 9500)

Djjz15
 
Have you gone into the touchpad properties and adjusted the settings? Click here for troubleshooting steps to resolve touchpad issues.
 
 
 

 



 

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2 Bronze

Re: Trackpad Issues (XPS 9500)

I have have restarted while using an external mouse, and have checked for bios updates to no avail. The issue seemed to start after getting the trackpad replaced to try and fix the wobble.

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Community Manager
Community Manager

Re: Trackpad Issues (XPS 9500)

Djjz15,

 

Did you follow all the steps in the troubleshooting guide that was sent to you?

 

 

 



 

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Community Manager
Community Manager

Re: Trackpad Issues (XPS 9500)

Djjz15,
 
We have not heard back from you in regards to the troubleshooting guide that we sent you.  Did you follow the information?  Let us know.
 

 



 

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2 Bronze

Re: Trackpad Issues (XPS 9500)

@DELL-Jesse L Sorry for the late reply. I have gone through the troubleshooting but have not had any luck. The issue is not always present. But seems to be most common shortly after clicking. 

I have tried resting the trackpad, checking for updates, going through the settings as well as seeing if any devices have an affect. 

The trackpad does have a noticeable pre-click, particularly at the bottom, which may have an affect.

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Community Manager
Community Manager

Re: Trackpad Issues (XPS 9500)

 

 

Follow the information below to run the diags on the touchpad.

 

Run ePSA

 

1) Turn the computer off

2) Hold down the FN key and power the system on to access the ePSA

3) Press the escape key to exit out of the default tests

4) Once the tests have stopped using all touchpad and/or Trackstick buttons to select individual tests and verify if the touchpad is responding.

NOTE: You can refer to  the below video link 

 

Test touchpad in ePSA            https://dell.to/2Y2rSbB

Performing ePSA Diagnostics    https://dell.to/2DIyntn

Performing ePSA Diagnostics   https://dell.to/33YC8oZ

 

 

 



 

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Community Manager
Community Manager

Re: Trackpad Issues (XPS 9500)

Djjz15,

 

Did you run the diagnostics on the touchpad? Let us know.

 



 

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Community Manager
Community Manager

Re: Trackpad Issues (XPS 9500)

Djjz15,
 
Did you have a chance to run the diagnostics on the touchpad? If so, let us know the results.
 

 



 

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2 Bronze

Re: Trackpad Issues (XPS 9500)

@DELL-Jesse L, ran the tests and diagnostics, but everything came back fine. I now plan on trying to get in touch with an tech support/ an on site technician.

 

For what its worth attached below is a video demonstrating the issue. 

 

https://streamable.com/3vwbo5

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