Itaik
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USB Devices connected to the TB16 Docking have lag input

Hi, Everyone on the office uses Dell XPS 13 (i7/i5 9360-9380) with TB16 docking station and when they connect USB devices (Headphones, Mouse,Keyboards, etc...) they're having lag input. If you connect those devices directly to the laptop there's no lag. Of course all of the latest drivers and bios updates are installed. Anyone else experiencing this issue? is there any solution? is Dell aware to this issue?
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Moderator
Moderator

Re: USB Devices connected to the TB16 Docking have lag input

Thank you for your message. Did this issue start after any recent Windows or BIOS update?

 

With the docking station connected to the system, please update the following driver for TB16 from this link

 

TB16 dock firmware
ASMedia USB controller driver
Realtek USB Audio driver.

System BIOS (update even if you have the latest version)

 

Once completed, please complete all Windows updates

 

For my reference, please click on the message tab next to your avatar– click “New Message” & search for my Dell username (Dell-Sreejith R) & send a private message with the service tag, registered name & email address.

 

How to find the service tag

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