XPS

[Anonymous]

I want to adjust the trackpad, as the scrolling is in the opposite direction I'm used to. I emailed Synaptics and got to response. I had an issue in the past on my XPS 9560, which was BSOD. I corrected the issue with Windows 10.iso file, then logged into my Dell account to re-download all the drivers. There's no software for the trackpad. Does anyone know where I can download information for this trackpad, as it doesn't even show up in the laptop's Device Manager, nor Control Panel>Mouse. When I click on Mouse I get this error: Unable to connect to the Synaptics Pointing Device Driver

[robert p · Accepted solution]

Hi ryanskern,

Thanks for posting. Apologies that your system is not performing as expected.

Have you run a systems diagnostics yet?  Please run the diagnostics described here.

Here is additional information from the Dell Knowledge Base:

How to Fix Touchpad Problems on a Laptop

Touchpad Usage and Troubleshooting Guide

If you need additional assistance, please contact me privately. Be sure to include your personal information and your computer's service tag number. Thanks.

[Anonymous]

Robert,

Thanks for the test options. I did both the Quick and Full Tests, everything passed.

Clicking on the link you provided: How to Fix Touchpad Problems on a Laptop, this allowed me to access the touchpad features. I accessed the features just by pressing the Windows key, typed touchpad and selected Touchpad Settings. I was able to change the direction of the scroll. THANKS!