XPS

Anonymous
Not applicable

Unable to connect to the Synaptics Pointing Device Driver

I want to adjust the trackpad, as the scrolling is in the opposite direction I'm used to. I emailed Synaptics and got to response. I had an issue in the past on my XPS 9560, which was BSOD. I corrected the issue with Windows 10.iso file, then logged into my Dell account to re-download all the drivers. There's no software for the trackpad. Does anyone know where I can download information for this trackpad, as it doesn't even show up in the laptop's Device Manager, nor Control Panel>Mouse. When I click on Mouse I get this error: Unable to connect to the Synaptics Pointing Device Driver

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7 Gold

Hi ryanskern,

Thanks for posting. Apologies that your system is not performing as expected.

Have you run a systems diagnostics yet?  Please run the diagnostics described here.

Here is additional information from the Dell Knowledge Base:

How to Fix Touchpad Problems on a Laptop

Touchpad Usage and Troubleshooting Guide

If you need additional assistance, please contact me privately. Be sure to include your personal information and your computer's service tag number. Thanks.

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Replies (2)
7 Gold

Hi ryanskern,

Thanks for posting. Apologies that your system is not performing as expected.

Have you run a systems diagnostics yet?  Please run the diagnostics described here.

Here is additional information from the Dell Knowledge Base:

How to Fix Touchpad Problems on a Laptop

Touchpad Usage and Troubleshooting Guide

If you need additional assistance, please contact me privately. Be sure to include your personal information and your computer's service tag number. Thanks.

Community Accepted Solution
Anonymous
Not applicable

Robert,

Thanks for the test options. I did both the Quick and Full Tests, everything passed.

Clicking on the link you provided: How to Fix Touchpad Problems on a Laptop, this allowed me to access the touchpad features. I accessed the features just by pressing the Windows key, typed touchpad and selected Touchpad Settings. I was able to change the direction of the scroll. THANKS!

 

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