Unauthorized change of brightness and contrast XPS 9570

I noticed one strange feature - the brightness and contrast of the screen changes, depending on the color and brightness of the open application window.

Ie, if I open, for example Explorer, the brightness of the screen automatically increases. And if I switch to the application in dark colors, the screen automatically begins to dim (at what not only darken, but also dim, losing the image contrast)

What does this happen and how to turn it off???

0 Kudos
11 Replies
Community Manager
Community Manager

Re: Unauthorized change of brightness and contrast XPS 9570

Hi Monaco Felice,

Thanks for posting. Apologies that your system is not performing as expected.

You may be able to disable the adaptive brightness to change this setting.

Disable adaptive brightness to correct dim screen on a Windows 8 or Windows 10 portable device

Here is an answer from the Forum you may find helpful.

 

If you need additional assistance, please contact me privately. Be sure to include your personal information (name, address, telephone, email) and your computer's service tag number in your message. Thanks.


Dell-Robert P
Social Media Support
#IWork4Dell
To help us troubleshoot, please send us the Dell service tag number via a private message
Would you like to be a Dell Community Rockstar?


0 Kudos

Re: Unauthorized change of brightness and contrast XPS 9570

The fact is that the adaptive brightness was disabled. A similar situation occurs every time when I turn off my laptop from constant power and it goes into battery mode.

0 Kudos
Community Manager
Community Manager

Re: Unauthorized change of brightness and contrast XPS 9570

Hi Monaco Felice,

Apologies if I missed that in your post, but I didn't see that you had already disabled it.

Have you tried updating the bios driver and the video driver?


Dell-Robert P
Social Media Support
#IWork4Dell
To help us troubleshoot, please send us the Dell service tag number via a private message
Would you like to be a Dell Community Rockstar?


0 Kudos

Re: Unauthorized change of brightness and contrast XPS 9570

Yes, I constantly install all recommended updates.

0 Kudos

Re: Unauthorized change of brightness and contrast XPS 9570

The big problem is that the gamma of the images (or program interfaces) is changing!

0 Kudos
ame198
1 Copper

Re: Unauthorized change of brightness and contrast XPS 9570

You know there is also a setting in the bios right? I had to disable it in there as it was annoying me too.
0 Kudos

Re: Unauthorized change of brightness and contrast XPS 9570

Please clarify exactly what you disable in BIOS?

0 Kudos

Re: Unauthorized change of brightness and contrast XPS 9570

I think this is some kind of problem with Dell PremierColor

0 Kudos
Highlighted

Re: Unauthorized change of brightness and contrast XPS 9570

Well, Dell developers, can this problem be fixed somehow?

I bought this laptop to work in graphics programs. But when I unplug the laptop, there is a problem with the fading of the colors of the image and the laptop becomes completely unsuitable for work! I can work only when laptop is plugged! All sense of mobility is lost!


Please solve this problem!

0 Kudos