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CanKirca
2 Iron
‎08-02-2020 02:48 PM

Urgent, Goodix fingerprint device was not found!

Hello,

Using XPS9300. Today when I open my device, I noticed that Windows wants me to enter pin instead of fingerprint. After sign-in, I checked Windows hello options and got message "Windows does not found compatible fingerprint device on your system."

I downloaded latest Goodix driver from Dell support and try to install and got following message! Goodix fingerprint device was not found!

What shall I do now? I installed latest bios update 2 days ago and didn't make any changes lastly.

Thank you.

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DELL-Cares
Moderator
Moderator
‎08-02-2020 03:08 PM

Thanks for your post

Thank you! We have received the required details. We will work towards a resolution via private messages to ensure the security of your information. In the meanwhile, you may receive assistance or suggestions from the community members as well.


Social Media Support
#IWork4Dell
To help us troubleshoot, click my Dell-name and send me a private message with your Dell PC or Monitor Service Tag number

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