XPS 15 9560, no WAVES MaxxAudio Pro pop-up

I managed to make the popup show again by uninstalling the drivers and restarting.. but now it's back to being broken (and uninstalling again won't fix)

You might be able to turn the popup on or off using the advanced settings from the User Interface.

A recent update caused my system to stop working correctly so I had to uninstall and then reinstall the correct driver.  In my case, the system would switch to an external mic. but no options to allow for type of device was ever offered.

Check the details on your Dell driver, it may give some info about certain driver versions regarding your system.  Knowing your complete system model number will help us check for a drivers and tell if other similar systems are experiencing the same situation.

It's a XPS 15 9560

I have the Dell update program on my computer though which says everything is up to date although I have also tried manually installing the audio drivers from here too: https://www.dell.com/support/home/us/en/19/product-support/product/xps-15-9560-laptop/drivers

abney317,

Did you test the wave max pro from the Microsoft Store?

I've already tried the version from the Microsoft Store. Still not working.

Face the same issue on me Dell 7567 after Windows update to 1903

Still not working months later. Can't get the popup to show still. Although when I uninstall the realtek drivers it does pop up for a second.

Update =

Weirdly enough I've actually made some sort of progress here after reinstalling the latest driver. I now have the popup showing again (why it has finally worked this time I don't know). But there is still an issue where if I plug in a TB16 dock to the laptop it prevents the popup from ever showing again even if I unplug the dock. It seems I can consistently get the popup to show after restarting the computer though as long as I never plug in the dock.

I'm made a video showing this behavior with the dock here: https://youtu.be/MIzc36ouSsg

* This XPS 15-9560 shipped from Dell on October 3, 2017. When did you add the TB16?

* Via Private Message, send us the TB16 service tag number and 20 digit serial number

* Did you install Windows 10-1903?

* If yes, did you have this issue prior to Windows 10-1903?

* Read through the this and this. The TB16 is very particular about the drivers residing on the PC and its own firmware update.

I've had the dock since late March of 2019.

I also have another one that I use with this exact same laptop at work that I've had since the same day I got the laptop (I have not tested that dock in a while, but it had the same issues last time I checked)

Sent you the serial number and service tag.

I did install 1903 (as my first post says) and I have actually completely reinstalled windows since then also. (Last reinstall was 6/18/2019).

The port worked mostly fine before my original post here. I occasionally would have to restart my computer to make it show up I remember, but I definitely used it for a year+ with no issues.

Both the TB16 and my XPS have all drivers completely up to date.

I appreciate you working with me so patiently. After the recent driver update that we did yesterday, I need to clarify the below information.

1) With the TB16 dock connected to the system and when you connect the headphones to the laptop port, you do not get any see the wavemax audio pro popup. (Yes or No)

2) Without the TB16, when you connect the headphones to the laptop port, you see the wavemax audio pro popup. (Yes or No)

3) With the TB16 dock connected to the system, when you connect the headphones to the port on the dock you can still head audio from the headphones except that you do not get the wavemax audio pro popup. (Yes or No)

If you noticed anything else, let me know.

Regards,

Dell-GopalD

Thanks for confirming that. I'll go ahead and have this reviewed by our product engineering team. Allow me 1-2 business days and I'll write back to you as soon as I hear from you.

Regards,

Dell-GopalD

Thanks for confirming that. I'll go ahead and have this reviewed by our product engineering team. Allow me 1-2 business days and I'll write back to you as soon as I hear from them.

Regards,

Dell-GopalD