dingobingo
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Warranty on 9370

Hi all, How long is the warranty on the 9370? I bought on Amazon UK. Things are getting worse on my 9370 rather than better (key presses, weird fan noise, phantom displays etc). Cheers
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Moderator
Moderator

Re: Warranty on 9370

Thank you for your message. The default warranty available with the system is 1year from the date of invoice. Which can be extended up to 4 years.

 

Are the keyboard keys stuck?

 

Run a hardware diagnostic by following the video on this link & check if there is an error.

 

For my reference, please click on the message tab next to your avatar– click “New Message” & search for my Dell username (Sreejith R) & send a private message with the service tag, registered name & email address.

 

How to locate the service tag

 

 

Dell-SreejithR
Social Media Support
#IWork4Dell
To help us troubleshoot, send us via a private message: Dell PC or Monitor Service Tag number
Out of Warranty Support
Would you like to be a Dell Community Rockstar?

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dingobingo
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Re: Warranty on 9370

Thanks, no it's the skipping key press issue that's well detailed on here and not yet fixed still. 1 year, I might just have missed it.
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Moderator
Moderator

Re: Warranty on 9370

What is the BIOS version installed?

 

This issue was resolved by a BIOS update release. Please update the Chipset device software along with the BIOS (even if you have the latest version)

 

 

Dell-SreejithR
Social Media Support
#IWork4Dell
To help us troubleshoot, send us via a private message: Dell PC or Monitor Service Tag number
Out of Warranty Support
Would you like to be a Dell Community Rockstar?

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