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9 Posts
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797
Weird Delete Key Behaviour
XPS 15 9500
Hi,
My XPS has a weird problem that is clearly software in nature but I'm totally at a loss as to how to solve it. When I press the 'delete' key (not backspace) in some apps and just on the desktop it acts as a shortcut button opening several programs, taking a screenshot, opening sticky notes etc.
Why does it do this and how do I get it to stop? Its driving me insane.
filbert
4 Operator
4 Operator
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1.8K Posts
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September 26th, 2022 06:00
My first thought is that maybe you remapped that key
How to Remap Any Key or Shortcut on Windows 10 (howtogeek.com)
JPMAc
9 Posts
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September 26th, 2022 07:00
I've not knowingly done this and I'm running Windows 11. Is there a power tools available for W11?
Tesla1856
8 Wizard
8 Wizard
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17K Posts
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September 26th, 2022 11:00
PowerToys are normally updated to run on the current version of 64-bit Windows (ie Windows-11).
https://learn.microsoft.com/en-us/windows/powertoys/keyboard-manager
JPMAc
9 Posts
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September 26th, 2022 12:00
Tried it. Its not showing any keys as mapped. I even tried remapping the 'delete' to 'delete'.
d5123101
457 Posts
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September 27th, 2022 04:00
When did you first notice the problem? (what might've happened to trigger it?)
d5123101
457 Posts
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September 27th, 2022 04:00
That's extremely bizarre. Have you ran diagnostics in BIOS and/or SupportAssist? Have you done Windows and/or SupportAssist updates?
JPMAc
9 Posts
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September 27th, 2022 04:00
Its been doing it for as long as I can remember. I've done clean installs etc and its still the same. Normally, I used the laptop docked with a seperate keyboard with no issues but its specifically the 'delete' key on the laptops keyboard
JPMAc
9 Posts
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September 28th, 2022 04:00
Yep. Shows no problems. Not sure where to go with it to be honest.
d5123101
457 Posts
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September 28th, 2022 08:00
Okay so both BIOS and SupportAssist diagnostics report back clean. What about Windows and/or SupportAssist updates? Is everything up to date? Are any specific things out of date?
JPMAc
9 Posts
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September 28th, 2022 11:00
Everything is up-to-date, including BIOS, drivers and program updates. I'm thinking the only thing I can do is to do a clean install (again) and install each application/program one at time and see if there is something that is triggering the behaviour.
d5123101
457 Posts
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September 28th, 2022 17:00
When you've done fresh installs previously, did the issue persist immediately after the install?
JPMAc
9 Posts
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October 2nd, 2022 08:00
To be honest, I couldnt be certain. I've not done a systematic process before of a fresh install -> install single program -> test for problem.
I've just done clean installs and then reinstalled the programs I need on the machine.
d5123101
457 Posts
0
October 2nd, 2022 09:00
Have you ever tried an external keyboard and seeing if for whatever reason that fixed the issue?
JPMAc
9 Posts
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October 3rd, 2022 09:00
I use the laptop mainly with an external keyboard and usb-c dock and it doesnt replicate the issue but keyboards only tend to have 'delete' and not 'delete' and 'backspace' like the XPS keyboard.
d5123101
457 Posts
0
October 4th, 2022 01:00
So, the external keyboards just called 'backspace' key 'delete'?