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Which Bitlocker key do I need for "SupportAssist OS Recovery" ?
I have Windows 10.
I'm walking through "SupportAssist OS Recovery"
I'm being asked to provide a Bitlocker Recovery key.
There are 2 keys available. Which do I choose?
#1: Drive = OSV, Upload date = 7 June 2023 (yes, 2023)
#2: Drive = FDV, Upload date = 9 Mar 2023 (yes)
Info: My laptop time is always correct AFAIK.
First follow-up question: Should I delete one of those keys?
Second follow-up question: What do OSV and FDV stand for ?
Thanks
XPS_Man
5 Practitioner
5 Practitioner
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2.4K Posts
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June 8th, 2022 13:00
Drive with OSV is the Primary Drive containing OS, while FDV is the secondary drive. So you will need the OSV key
For those dates I did some research but couldn't understand microsoft's explanation. It has something to do with Support Expiration.
Unless encryption is a business requirement for you, I would remove bit locker
DELL-Cares
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June 8th, 2022 02:00
Thank you! We have received the required details. We will work towards a resolution. In the meantime, you may also receive assistance or suggestions from the community members.