Highlighted
1 Copper

White vertical line on black back

I have a dell XPS 9560, never fell down. But when the computer starts a very thin whin line appears une the middle during the dell white logo on the black back. After that no pb but still it appears everytime a full black appears.

0 Kudos
2 Replies
4 Tellurium

Re: White vertical line on black back

This could be an issue with the LCD. To isolate the issue follow below steps:

  • Check if the vertical lines appear in BIOS screen (Restart the computer and tap F2 on Dell logo).
  • Also restart the computer and check the display in Safe mode (Restart the computer and press F8 on Dell logo and select Safe mode)
  • Run the diagnostics on the computer (Restart the computer by holding the” D” and power button and wait till the LCD test completes) and let me know the test result for LCD.

Awaiting your response!

0 Kudos
Highlighted
Moderator
Moderator

Re: White vertical line on black back

Bonjour Adrien et merci de nous avoir contactés.

Afin d'obtenir une réponse à votre demande, je vous invite à contacter notre service à la clientèle au 0801 800 088

Lien : https://dell.to/2B00PoP

En vous remerciant de votre compréhension.

Très cordialement,


Social Media Support

#IWork4Dell
To help us troubleshoot, click my Dell-name and send me a private message with your Dell PC or Monitor Service Tag number

0 Kudos