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Adham Fawarseh
1 Copper

Wifi Disconnect while HDMI is connected

Hello,
I have an XPS 13 9380, 2 months old.
my problem is that when I connect to monitor through type-C adapter and HDMI cable, my wifi disconnects, or sometimes it connects but I have no internet.

I've been connecting to a monitor since I had my laptop, but this problem started lately, and became worse over time.
how can I fix this?

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3 Replies
Moderator
Moderator

Re: Wifi Disconnect while HDMI is connected

Adham Fawarseh,

 

What monitor are you connecting the laptop to? Have you reseated the cables? Have you reset your router? Have you tried other cables? Does the wifi work when not connected to the monitor? 

 

 

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Adham Fawarseh
1 Copper

Re: Wifi Disconnect while HDMI is connected

It's connected to PHILIPS E234 monitor,
connected with type C adapter that has 3 ports: 1. HDMI 2. normal USB 3. USB type C.
if I disconnected the monitor, the wifi works perfect.
I heard it's something with the HDMI type C and the frequency of the wifi.
the solution that is working for me is connecting port #2 (normal USB) to a stereo and the aux also, everything is fine after doing that.

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Moderator
Moderator

Re: Wifi Disconnect while HDMI is connected

Please try connecting any other devices to the same Port and see if the issue appears.

This is just to identify if the issue is with the Port or the Monitor connection.

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