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2 Iron

Re: XPS 13 7390 2-in-1 mouse/trackpad intermittently freeze stuttering

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Hi Jesse,

Do you know how I can process a return. I'm just outside the return period (by only a few days!) and my core issues haven't been resolved in the month.

With the covid pandemic, I hope we can still process a return.

I spoke with a Dell representative online, but they refused to process a return, despite the defective issues on my laptop. 

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1 Copper

Re: XPS 13 7390 2-in-1 mouse/trackpad intermittently freeze stuttering

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Is there any news on this?  It is intensely frustrating and makes it difficult to work.

It is not just the mouse and trackpad, I also cannot scroll the touchscreen when it is frozen for those seconds.

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Rif.: XPS 13 7290 2-in-1, mouse/trackpad intermittently freeze

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Bluetooth power management worked for me too, but we need a BIOS fix to solve the problem correctly.

Waiting for Dell to take care of this issue.

 

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1 Copper

Rif.: XPS 13 7290 2-in-1, mouse/trackpad intermittently freeze

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thanks, after 20hours searching, found this page. workaround fixed issue (deactivation power safe), thanks, but could not be the last solution.

when comes the final solution?

many thanks

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2 Bronze

Re: XPS 13 7290 2-in-1, mouse/trackpad intermittently freeze

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Thank you very much. My mouse now working, no more 'mouse/track pad intermittently freeze'.

1. Go to 'Device Manager'

2. Select 'Bluetooth'

3. Select 'Intel(R) Wireless Bluetooth(R)'

4. Select 'Power Management'

5. DO NOT 'Allow the computer to turn off this device to save power'

View solution in original post

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1 Copper

Re: XPS 13 7290 2-in-1, mouse/trackpad intermittently freeze

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This worked.

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