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2 Bronze

Re: XPS 13 7390 2-in-1 mouse/trackpad intermittently freeze stuttering

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Changing the power management setting for the Intel Bluetooth Wireless device as above solved the problem for me, thanks for the tip.

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2 Bronze

Re: XPS 13 7390 2-in-1 mouse/trackpad intermittently freeze stuttering

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Hi,

Part from rolling back the BIOS firmware version, disable the "Allow the computer to turn off this device to save power" in the Device Manager also worked when i once again upgraded the firmware to 1.1.3.

I hope any of these solutions will resolve your issue.

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1 Copper

Re: XPS 13 7290 2-in-1, mouse/trackpad intermittently freeze

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Yes this worked for me thank you! unchecking the "Allow computer to turn off this device to save power" under "Intel(R) Wireless Bluetooth(R)" setting in device manager.

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2 Bronze

Re: XPS 13 7290 2-in-1, mouse/trackpad intermittently freeze

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Disabling energy saving for Bluetooth isn't an acceptable solution.

My battery life was cut in half after disabling Bluetooth energy saving.

I'm an essential worker in the medical industry and I rely on the battery life of this laptop to do my job saving lives. 

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1 Copper

Re: XPS 13 7290 2-in-1, mouse/trackpad intermittently freeze

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I have the same laptop (XPS 13 7290 2-in-1).

In my case the freezing problem occured several times every minute, and started to be a major issue for me. I just tried the bluetooth setting that allow the device to turn it of to save power.

It's been around 30 minutes now, an the freezing problem has not occured a single time after the setting change in the device manager. I thank you for your post. This solution was a life saver!! 

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Community Manager
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Re: XPS 13 7290 2-in-1, mouse/trackpad intermittently freeze

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Nickname101,

 

Thank you for the information.


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1 Copper

Re: XPS 13 7290 2-in-1, mouse/trackpad intermittently freeze

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yes, i just got off of chat with dell and disabling the intel graphics panel refresh fixed the issue

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1 Copper

Re: XPS 13 7290 2-in-1, mouse/trackpad intermittently freeze

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thanks i havent had this problem since i did this

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1 Copper

Re: XPS 13 7290 2-in-1, mouse/trackpad intermittently freeze

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Yep, this seems to have worked for me. Will confirm again after a few hours of testing.

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2 Iron

Re: XPS 13 7390 2-in-1 mouse/trackpad intermittently freeze stuttering

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tried this method but still facing the same problem for bluetooth mouse intermittently freezing 

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