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2 Bronze

XPS 13 7390, 1.13 bios update fails consistently through SupportAssist

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SupportAssist (NOT Dell Update) says I have a BIOS update from 1.0 to 1.13.  It fails every time I try although other updates found installed fine.

Given I have a big dead zone on my touchpad, I'm not happy with this latest Dell purchase.

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5 Rhenium

Re: New Dell xps 13 7390 1.13 bios update fails consistently through SupportAssist

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Welcome to the Dell Community @Boss281 

Maybe because 1.13 is not listed???

First thing to do is create a new folder on your desktop named "BIOS"

Then download the BIOS file.

Dell XPS13 7390 System BIOS:

https://www.dell.com/support/home/us/en/04/drivers/driversdetails?driverid=7jd93&oscode=wt64a&produc...

Then copy and paste the file to the folder you just created.

Closeout all pages that are open and go to that folder.

Right click on that file and run as "Administrator"

Best regards,

U2

HP EliteBook 8770w i7-3630QM 32GB
HP ZBook 17 G2 i5-4310M 16GB
HP ZBook 17 G4 Xeon E3-1505M v6 32GB
HP Color LaserJet M553dn 40ppm

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5 Rhenium

Re: New Dell xps 13 7390 1.13 bios update fails consistently through SupportAssist

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Welcome to the Dell Community @Boss281 

Maybe because 1.13 is not listed???

First thing to do is create a new folder on your desktop named "BIOS"

Then download the BIOS file.

Dell XPS13 7390 System BIOS:

https://www.dell.com/support/home/us/en/04/drivers/driversdetails?driverid=7jd93&oscode=wt64a&produc...

Then copy and paste the file to the folder you just created.

Closeout all pages that are open and go to that folder.

Right click on that file and run as "Administrator"

Best regards,

U2

HP EliteBook 8770w i7-3630QM 32GB
HP ZBook 17 G2 i5-4310M 16GB
HP ZBook 17 G4 Xeon E3-1505M v6 32GB
HP Color LaserJet M553dn 40ppm

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2 Bronze

Re: New Dell xps 13 7390 1.13 bios update fails consistently through SupportAssist

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Yes, thanks, that worked going directly through the dell support website.  Appreciate it!  This can be considered closed.

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1 Copper

Re: New Dell xps 13 7390 1.13 bios update fails consistently through SupportAssi

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I really do not understand … You are sending the link of the old BIO not the 1.0.13 !!! which is related to October update !! this is continuous problem and need to be fixed 

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5 Rhenium

Re: New Dell xps 13 7390 1.13 bios update fails consistently through SupportAssi

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Welcome to the Dell Community  @Ramzy77 

Version 1.1.3, 1.1.3 "Older"

https://www.dell.com/support/home/us/en/19/drivers/driversdetails?driverid=vvyx8&oscode=wt64a&produc...

Version 1.2.0, 1.2.0 "Latest"

https://www.dell.com/support/home/us/en/19/drivers/driversdetails?driverid=8r8v5&oscode=wt64a&produc...

Anything else you need.

Next time you can look it up here.

https://www.dell.com/support/home/us/en/19/product-support/product/xps-13-7390-laptop/drivers

Best regards,

U2

HP EliteBook 8770w i7-3630QM 32GB
HP ZBook 17 G2 i5-4310M 16GB
HP ZBook 17 G4 Xeon E3-1505M v6 32GB
HP Color LaserJet M553dn 40ppm