XPS

[Mochabbang]

My XPS 13 7390 2 in 1, the rubber feet came off and Dell technical support refused to cover it under warranty as it is expected due to wear and tear. I am confused as in, how normal wear and tear can cause the rubber feet to come off just after two months unless it's a flaw with poor design. Anyways, since Dell has refused to fix it, I was wondering, what else can be done to replace the rubber feet? 

[benpat18]

I have had the exact same issue expect I have had my computer since November

[mjpeezey]

I've had the same issue as well! Also got my computer in November. SEVERELY disappointed to hear Dell wouldn't cover it. I haven't contacted yet, but I still plan to try.

[stzeer6]

Did you find a solution? This happened to me too. It's obviously a design flaw/ defect. Many people complained about this issue on reddit they fixed for some before closing the thread. Don't know why they fixed it for some but not others. Customer service even acknowledge that it was a manufacturer defect, but still kept saying he it's against policy. I read the warranty policy and if he acknowledges it's not wear and tear and it's a defect than it should be covered. Unless they have two different policies one they show customers and one employees. Never had such a terrible customer service experience in my life. The 1st time I called the person pretended to put me on hold and then hung up. After years of buying dell products this will be the last for me and my family. And why can't I write a review for this product. The write a review button is no longer there? I'm I missing something or are they blocking reviews now as well?

[stzeer6]

Did you find a solution? This happened to me too. It's obviously a design flaw/ defect. Many people complained about this issue on reddit they fixed for some before closing the thread. Don't know why they fixed it for some but not others. Customer service even acknowledge that it was a manufacturer defect, but still kept saying he it's against policy. I read the warranty policy and if he acknowledges it's not wear and tear and it's a defect than it should be covered. And why can't I write a review for this product. The write a review button is no longer there? I'm I missing something?

[myoost]

I am having this issue as well.  This happened when the computer got hot during a windows update.  The rubber separated and is now elongated.   I am currently trying to get support for this but have not had any luck.  I was hoping they could fix it based on the hardware warranty or they could send me a new rubber piece to repair myself.  So far I have been transferred in circles and have not gotten anywhere.  1 hour and 5 transfers later.  They transfer me as soon as they hear my question but are never the right department.  This seems like a silly reason to be annoyed with a $1700 computer.

[100sunshine]

Same thing just happened to me with my XPS 13. Now I have a piece of plastic tape holding the rubber to the bottom of my computer. I would love to know if anyone has found a solution.  My computer is a 7390 & have only had it for 9 or 10 months and with relatively light use.

[100sunshine]

Update - Dell told me they would not repair my machine for this issue, as it didn't rise to the level. Here is the quote: "We're deeply sorry, however. If the rubber padding is the only thing visible on the computer; it falls directly under a cosmetic damage issue. Thus, it is not covered by the Dell Limited Hardware Warranty. Should it be something preventing the computer from properly working, then we would intervene... "

[calsuluc]

Have the same issue. This is so funny. I mean, I paid 3000 $$ and some for such a sub-par machine. Maybe I should've gone with HP.

[RMBAH]

I agree - my XPS 7390 is doing the same!! This computer is not cheap and this is happening so soon! Very disappointed by DELL's attitude.