XPS 13 7390 fails to boot - orange light when I press power

rlewis1988,

Have you allowed the system to charge for a couple of hrs to see if it will power back on? 

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rlewis1988,

Please allow us some time to review this issue and reply back to you.

rlewis1988,

To perform a hard reset, follow these steps:

 
1. Remove any external peripherals connected to the laptop. (Including any docking station)
2. Remove the battery if it is a customer replaceable unit (CRU) and then unplug the power cord from the laptop.
3. Press the Power button for 15 seconds to drain any residual power from the motherboard.
4. Bypass power strips, surge protectors or any other device between AC adapter power cord and the wall outlet.
5. Verify that the outlet being used can power another device such as a lamp and then plug the AC adapter into it.
6. Insert the battery if it was removed and then connect the AC adapter to the laptop.
7. Press the power button to test whether the system will power on.

Thanks. Nothing has changed since the first post. The orange light comes on exactly when I hold down the power button and goes off when I release it. No other status or warning lights, no sounds. Holding the M key doesn't change the behavior at all. 

I tried the reset procedure (disconnecting and reconnecting the battery) and nothing has changed.

I charged it for about 45 minutes before making this post, so I don't think that's the issue either. 

rlewis1988,

Ok, thank you.  We will need to go through more steps to determine the issue. 

When the power button is pressed are there any signs of power? Check for the below signs of before answering.
• Anything on screen
• Illuminated Power LED (even if temporary)
• Illuminated status/diagnostic LEDs
• Beep codes or other sounds

M-BIST is the built-in system board's self-test diagnostics tool that improves diagnostic accuracy of system board embedded controller (EC) failures. M-BIST must be manually initiated before POST and can be initiated on a dead system.

To perform M-BIST, follow these steps:

 
1. Leave the AC adapter plugged into the system.
2. Hold down the M key on the keyboard and press the Power Button at the same time.
3. Look at the battery LED to see if it lights up amber while both keys are held.

Dell-Jesse L

My laptop is doing exactly the same as rlewis1988. Mine is a dell xps 13 2-in-1 laptop from mid 2020. I’ve followed all instructions in this thread (although I cannot remove my battery). The monitor and backlit keyboard turn on for 5 seconds and then black screens. M-BIST doesn’t load. 

The "solution" for me was, indeed, to have someone replace the motherboard. Since everything is soldered together this included a new hard drive.

Same exact symptoms, similar date of the model, and happened 4 months out of warranty.  Is there a root cause of what happened to the mother board?

I have been a loyal dell customer for years but will likely never shop dell again.

Ouch, yeah for me it was only $300 dollars to repair but having to pay for a repair on a 1-year old laptop was ridiculous.  I'm done with Dell as well.

I just had the same issue.  Computer "born" in 12/2019.  Used it yesterday and everything was fine.  Just this morning, went to turn it on and poof.  I get no keyboard backlight at all though and just one of the fans spins at 100% when the light is on.

There are some other weird aspects (like the top left USB port doesn't do anything, but the top right USB port instantly kicks it into the light/fan mode).  I never knew until this happened today that Dell soldiered a hard drive to the motherboard.  Now as I understand it, I've lost all my data (short of paying 5k to a professional data recovery company).

I was religiously supportive of the Latitude line until today. But now that I've stared looking for it, I've seen people reporting this same problem with no solution.  I think that will end up being my last Dell.

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