117 Posts
6
37309
XPS 13 9300, BIOS 1.0.10, USB Type-C to DP adapters no longer work
Hi there,
Just updated my BIOS to 1.0.10 this morning. It apparently updates the firmware of the TB3/USB Type-C port. Probably solves some Power Delivery issues.
Unfortunately, after the update, DisplayPort is no longer working properly over USB Type-C. I have tried four different adapters, and only one works sporadically after the update.
I did a search on Reddit and apparently I am not alone.
I am unable to downgrade the BIOS back to 1.0.7 despite having "allow bios downgrade" option enabled in BIOS. Some of the updated firmware do not roll back.
Anyone having these issues too?
Cyber_Stuff
1 Message
0
September 26th, 2020 01:00
something that worked for me, every time I update the Bios my dell WD19 130W docking station stops working and windows says it is unsupported.
By disconnecting the power supply that goes to the dock itself for 5 seconds and then reconnecting it all of a sudden will start to work (until the next bios update)
BlipBloop
11 Posts
0
October 1st, 2020 10:00
Anyone have any idea what this output from "fwupdmgr get-devices" means?
├─Thunderbolt Controller:
│ Device ID: fd9841ea958cd0288e917ee113ddb4b2843dca52
│ Summary: Unmatched performance for high-speed I/O
│ Current version: 80.00
│ Update Error: Missing non-active nvmem
│ GUID: e72e778e-94f7-5ed2-b560-1c1262ee217c
│ Device Flags: • Internal device
│ • Requires AC power
Specifically the "Update Error" line? My current working theory is that while my firmware is 1.2.0, the Thunderbolt controller's own firmware never got updated, and that could be the cause of the HDMI issues I'm still seeing.
bulletmark
47 Posts
1
October 1st, 2020 14:00
I raised a bug about fwupd and included in that I asked a question about that specific error message. See my question and the subsequent responses at https://github.com/fwupd/fwupd/issues/2212#issuecomment-647895909. In summary, that particular message text is not a bug and the text was fixed in current version of fwupd.
BlipBloop
11 Posts
0
October 3rd, 2020 08:00
Thanks for that info, @bulletmark. Good to know.
I spent a few hours yesterday setting up a live install of Windows on a bootable USB drive.
I ran through every possible system update that the official Windows "Dell Updater" would do. I even re-flashed the 1.2.0 BIOS.
My thinking was that Windows users are given more attention than Linux users by Dell's support and engineering teams, and that maybe they forgot to include some firmware updates in the Linux packages. I've lost count of the number of times I've had to tell Dell's support team "Thanks, but - again - that's a Windows update utility and won't run on Ubuntu" so I didn't just pull this theory out of the air
So anyway, my findings are that no version numbers changed anywhere and I wasted a few hours.
Thunderbolt NVM firmware is still at 80.0. Thunderbolt retimer firmware is still 31.0.0.
HDMI performance is still unreliable, and I still never know what my reported max resolution will be each time I plug in a USB-C to HDMI adapter. Sometimes it's 3840x2160 @60hz. But sometimes it's only at 30hz. Sometimes the max resolution is 1920x1080. Sometimes it's 1280x800. Sometimes it's just no signal at all.
I mostly love this laptop but trying to use it with any kind of external display is just a mess.
brunobc182
2 Posts
0
October 8th, 2020 05:00
Same here. Does it was fixed or you guys still have the problem? I want to connect 2 monitors to my XPS, but only display port works, the HDMI one don't. @dell-hi @BlipBloop Did you guys solved that problem?
BlipBloop
11 Posts
1
November 12th, 2020 09:00
1.3.0 is out today. After updating I'm getting no audio output over HDMI in Ubuntu. So that's fun.
Full changelog-
Fixes:
- Firmware updates to address the Intel Technical Advisory INTEL-TA-00391 (CVE-2020-8745, CVE-2020-8744, CVE-2020-8705, CVE-2020-8761, CVE-2020-12303, and CVE-2020-12355).
- Firmware updates to address the Intel Security Advisory INTEL-SA-00358 (CVE-2020-0587, CVE-2020-0591, CVE-2020-0592, and CVE-2020-0593).
- Firmware updates to address the Intel Security Advisory INTEL-SA-00381 (CVE-2020-8696 and CVE-2020-8698).
- Firmware updates to address the Intel Security Advisory INTEL-SA-00389 (CVE-2020-8694 and CVE-2020-8695).
- Firmware update to address CVE-2020-26189.
- Fixed the issue where the external monitor does not get detected when the system resumes from sleep mode.
- Fixed the issue where the system fails to display on an external monitor when powered on using the Dell Dock WD19. This issue occurs when the system lid is closed.
- Fixed the issue where the external monitor cannot be detected when it is connected to the thunderbolt port of the Dell Thunderbolt Dock - WD19TB.
- Fixed the issue where incorrect instructions are displayed on the Windows lock screen.
- Fixed the issue where the Data wipe option does not appear in the BIOS setup after switching between RAID and AHCI mode.
Enhancements:
- Updated the Embedded Controller Engine firmware.
- Enhanced system security.
- Reduced the system fan noise.
Rainesh
4 Posts
1
November 13th, 2020 14:00
And an another problem with 1.3.0.........power button does not work when system is on. So i can't shutdown the laptop by pressing the power button once. With 1.2.0 it does work
_Shade_
26 Posts
0
November 13th, 2020 23:00
all information given so far is correct and the bios has errors again.
When listing the updates, you can already see deviations in the EC updates.
See the Scrennshots:
Backup EC hat not the right Version Update
TB Update
We hope the new 1.3.1 will fix the issues.
Beste Shade
eyforia
1 Rookie
1 Rookie
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10 Posts
0
November 16th, 2020 18:00
Similar problem here. XPS 13 9300 (Developer Edition / Ubuntu 20.04)
After BIOS upgrade 1.2.0 -> 1.3.0 won't connect to the Thunderbolt3 dock
Tried rolling back the firmware, installed windows alongside with Linux and did all possible updates but still no luck.
I figured the only way to make XPS13 work with TB3 dock after this BIOS update is to shutdown/start up the laptop connected to the dock. I'm eager to hear if anyone has experienced similar issues and if you have a better workaround.
Looking forward to that 1.3.1 BIOS upgrade.
bulletmark
47 Posts
0
November 16th, 2020 22:00
@eyforia sorry but your post is unclear. You say "the Thunderbolt3 dock" but you need to state what model dock you are referring to.
Also you say "won't connect" but then say "the only way to make XPS13 work with TB3 dock after this BIOS update is to shutdown/start up the laptop connected to the dock" which implies it does actually connect. So do you actually mean it will not hotplug connect? And do you mean that the dock does not connect at all, or only some ports? Are there no messages in the journal/log, or are there failure messages, etc ..
eyforia
1 Rookie
1 Rookie
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10 Posts
0
November 17th, 2020 09:00
@bulletmark thanks for correcting me,
it's Dell XPS 13/9300 (32gb dev edition) + CalDigit TS3 Plus dock, and yes, the specific problem I'm having is that laptop won't hotplug-connect to the TB3 dock since about 3 days ago.
The only significant configuration change was Dell BIOS Update 1.2.0->1.3.0 (when it became available via Discover/Updates in KDE). Some of the error messages that I got in dmesg/fwupdmgr matches what people had in this thread which makes me thing the issue is related(see below)
I tried to self-diagnose the issue and so far everything is pointing at problem with the 1.3.0 BIOS on the laptop:
- tried different TB3 cable - NOT WORKING
- tried combinations of TB and security-related settings in BIOS - NOT WORKING
- switched to older kernel - NOT WORKING
- downgraded BIOS to 1.2.0 (system reports that it's 1.2.0 but I was getting error during downgrade: "ME Firmware EndUpdate Failed Error: 0x00000162") - STILL NOT WORKING
- reinstalled linux with factory settings - NOT WORKING
- installed windows 10 alongside linux, booted into windows 10, installed updates via Dell Assistant - TB HOTPLUG IS NOT WORKING EVEN in WINDOWS
- tried different laptop (XPS9570) to connect to the same dock - WORKS FINE
Boltctl says dock is disconnected when I hotplug it:
Here's log from dmesg immediately after I hotplug the dock. The first time I do this after the restart - the external screen briefly flashes for a second and then disconnects. If I try to hotplug the dock after that I only see "no switch exists at 1" error in dmesg with no other details:
eyforia
1 Rookie
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10 Posts
0
November 17th, 2020 09:00
I'm curious to hear if anyone else has had a similar problem and would appreciate any advice on where else to look. Thank you in advance
bulletmark
47 Posts
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November 17th, 2020 15:00
@eyforia I am just a regular user here like yourself looking for information about running Arch Linux on my XPS 13 9300 model and my Dell WD19TB (TB3) dock. I have posted variously around here about how I have got my dock working pretty well but it is unlikely to help you with your Caldigit dock. However, I also have found BIOS 1.3.0 does not work as well for me as 1.2.0. I have done plenty of experiments over many days (been between 1.2.0 and 1.3.0 at least 6 times each, with lots of extended time tests in between). I also get that ME firmware update failure each time I downgrade from 1.3.0 to 1.2.0 but from my research I am pretty sure that is benign. That is Intel's Management Engine which Dell merely package in the BIOS update and I don't think Intel allow the version downgrade because it included security updates. So even though the ME version does not allow downgrade, everything else in BIOS 1.2.0, certainly all the Dell stuff and their various 1.3.0. changes, do downgrade just fine.
eyforia
1 Rookie
1 Rookie
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10 Posts
0
November 18th, 2020 07:00
@bulletmark ,
You were right about the ME firmware downgrade error - I chatted with Dell Support yesterday and they've confirmed pretty much the same.
Dell has reached out to me and after some troubleshooting they suspect that I may be having a hardware issue. I'm expecting a Tech to come over and swap the motherboard later today. I'll let you know if it was the culprit in my case.
p.s. Kudos to Dell's customer service (JKC) for being knowledgeable and offering a quick solution
tjharman
1 Message
0
November 22nd, 2020 14:00
I just upgraded my XPS9300 to 1.3.0 and now the right USB-C port, which has worked flawlessly since day 1, doesn't recognised my D6000 anymore. It just reports that the USB device connected to the port has malfunctioned.
So I plug it into the left USB port? Works fine.
There's nothing wrong with the port either, if I plug my USB webcam in with a USB-C adaptor, my webcam works great.
Hopefully this is a BIOS bug that can be fixed shortly.