Highlighted
2 Bronze

XPS 13 9300, keyboard rattling when playing sound through the speakers

Jump to solution

I received my XPS laptops last week and have been using it and notices slight clipping like noise from the speaker when certain sound is played. Initially I thought it might be incorrect driver that was causing the clipping and updated the driver but the noise didn't go away. I now realized that the noise is coming not from the speaker, but from the keyboard. It sounds like some part of the keyboard is rattling when the speakers are playing and at very low volume too. Is this a known and widespread issue? or should I try to return it and get a replacement unit? 

1 Solution

Accepted Solutions
Highlighted
3 Argentum

Re: XPS 13 9300, keyboard rattling when playing sound through the speakers

Jump to solution

Yeah I think I do notice the keyboard vibrating a little more than usual on those words but it doesn't really bother me to be honest.

View solution in original post

7 Replies
Highlighted
2 Bronze

Re: XPS 13 9300, keyboard rattling when playing sound through the speakers

Jump to solution

The reason I'm sure that the noise if coming from the keyboard is that when I put my fingers on certain keys when the clipping like noise happens, the noise is noticeably quieter and my finger can feel the vibration of the keys (aka, my finger is acting like a dampener). I still have about two weeks before the 30 days return period is up. If this is a known issue, I might have to look elsewhere for a different laptop. Please let me know if this is a known issue. 

0 Kudos
Highlighted
3 Argentum

Re: XPS 13 9300, keyboard rattling when playing sound through the speakers

Jump to solution

Do you have a sample clip in which I could try to see if I could reproduce the same issue?

0 Kudos
Highlighted
2 Bronze

Re: XPS 13 9300, keyboard rattling when playing sound through the speakers

Jump to solution

https://www.youtube.com/watch?v=4oFz309_vno

00:58 when he says "want" the "a" triggers the clipping like noise. 

01:22 when he says "sorry" the "s" triggers the clipping like noise. 

Sorry about the weird clip that I'm using, but this is what I have open. 

The noise happens when the system volume is set to 40 and is very pronounced at 60. I didn't bother with any higher volume. 

I might be a bit more sensitive to these clipping noises, but I think they are very obvious. 

Head to http://joinhoney.com/techlinked and activate Honey for free to start saving today! Thanks to Honey for sponsoring this video. GET MERCH: http://www.L...
0 Kudos
Highlighted
3 Argentum

Re: XPS 13 9300, keyboard rattling when playing sound through the speakers

Jump to solution

Yeah I think I do notice the keyboard vibrating a little more than usual on those words but it doesn't really bother me to be honest.

View solution in original post

Highlighted
2 Bronze

Re: XPS 13 9300, keyboard rattling when playing sound through the speakers

Jump to solution

Thanks for confirming that. I wonder if mine is just extra bad or I'm just extra sensitive. This is quite disappointing because I love everything else about this laptop. I guess I'll return this unit and think about whether I should give it another try or get a different laptop. 

0 Kudos
Highlighted
1 Copper

Re: XPS 13 9300, keyboard rattling when playing sound through the speakers

Jump to solution

hello friends from

0 Kudos
Highlighted
2 Bronze

Re: XPS 13 9300, keyboard rattling when playing sound through the speakers

Jump to solution

I received My 9300 Today, and it has the same issue of rattling. 😑

0 Kudos